كاترين Catherine

Description: To provide general administrative support to the Executive Management, in addition to coordination of corporate office affairs. Managing the day-to-day operations of the office, organizing and maintaining files and records. planning and scheduling meetings and appointments, managing projects and conducting research, preparing and editing correspondence, reports, and presentations, making travel and guest arrangements, providing quality customer service and working in professional environment. Handling the process of HAAD Facility and Staff license application/registration, renewal and cancellation.

Duties as an IPES Coordinator include administration and coordination support for the International Patient Escort service communication and logistics. Maintain the role of point of contact for International Patient Escort Service. Liaise with a variety of individuals from hospital case coordinators, patient family, airline personnel, Embassy representatives and others regarding the logistics for International Patient Escort Service. Arrange airline ticketing and MEDIF clearance process with the airlines. Prepare IPES quotations and send to clients after approval from Director. Maintain and update the IPES patient database. Maintain the IPES server structure and case management folders for each mission. Maintain flight nurse database for HAAD licensing and CME records. Arrange entrance Visa application for flight nurses as required. Maintain and update patient records and ensure confidentiality of patient data / records is maintained. Arrange Flight nurse international hotel booking, travel insurance and required currency and handling of petty cash to be used for the IPES petty cash liquidation and reimbursement.

To provide administrative support to high-level executives and management or entire departments. Responsible for handling highly confidential documents, protecting an organization's confidential information, communication and information management, managing office supplies, making travel arrangements, scheduling meetings and events and negotiating with vendors. Performing numerous duties, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests. Arranging documents for vendor or supplier registration, completing online registration, obtaining quotation and providing support to Business Development team when required.

To provide professional, friendly, efficient front house services (reception), office administrator & training administrator support. This involves coordination of internal process with all departments to ensure efficient time delivery of consistently high level of Customer Service. It is a supporting role requiring knowledge and understanding of all departmental process and how they integrate to provide first class customer service. With responsibly for delivering the day to day front of house, office, training administration task. Providing administrative support to the International Patient Escort Service department and secretarial support to the Management Team. Duties and Responsibilities include, Office Administration, Training Administration, General Office Works, IPES (International Patient Escort Service) Support and Executive Secretary.

Ensuring the company presents itself to a high standard of customer service. Speaks clearly, distinctly, with a friendly courteous tone to handle telephonic conversation in appropriate manner with proper phone etiquette Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to the correct department. Screening, taking messages and evaluates questions to provide accurate information. Establish strong relationships to multiple departments in order to gain support and effectively achieve results for any staff/customer inquiries and/or issues. Deal with customer enquiries by telephone, email, letter or face to face. In charge of daily incoming, outgoing mails, faxes. Handle general office administrative works, documents filling and stationary inventory maintenance. Welcome and assist visitors to the company offices. Completing all administrative tasks and updating records. Assist in the planning and preparation of meetings, conferences and conference telephone calls. Prepare Quotation, Local Purchase Order & Invoice. Follow-up orders with clients and suppliers. Handle other ad hoc assignments as required.

Description: Sales Coordinator (Reliever): To assist the sales department to manage day-to-day activities, coordinates sales-related details before and after the same, handling contracts, primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation, prepares and follows up on any sales quotations made for clients, prepares company pre-qualification, supplier registration, business correspondence, tender bid and technical submittal. Negotiating terms with the client at a cost best suited for them. Efficiently respond to any online or telephone queries in a calm and friendly manner. Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints. Working closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly to produce reports on progress within the
department and outline any developed strategies to improve. Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.

Description: Production Coordinator (Reliever): To ensure that the production department meets its quality assurance and scheduling goals by planning, scheduling, executing, and directing production activities. To develop cost-effective measures and to develop exceptional business practices. Oversee one area of manufacturing or an entire manufacturing facility, flexible enough to adapt to changes in scheduling, able to think on the fly, and able to handle high-stress decision-making scenarios. Hand in all parts of production, and have excellent working knowledge of our organization and industry. Conduct research and complete paperwork as required by the team, supervisors or manager.

A Level 2 TSR under Verizon Online USA, helping consumers calling in regarding connectivity issues like sync, route, or email. Providing support to consumers by troubleshooting over the phone and escalating issue to a specific department once it hasn’t been resolved. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Follow standard processes and procedures, accurately process and record call transactions using a computer and designated tracking software. Calls are being documented and every call requires one ticket to be saved right after each conversation. Follow up and make scheduled call backs to customers where necessary. Consistently provide the highest standards of service, with exemplary work, attendance, and timekeeping record