كاترين Quinn

, coaching and mentoring of staff within the Health and Social Care Finance Service.
•Identify, analyse and improve business processes, working collaboratively with partners.
•Work collaboratively with customers to improve their debt position, and with services to recover debt and investigate fraud activities.
•Apply a working knowledge of applicable laws and regulations.
•Track departmental financial status and performance to identify areas for potential improvement, seeking out methods for minimising financial risk.
•Work collaboratively with Internal Audit, reviewing financial documents, identifying issues and implementing organisational improvements.
•HR operations - recruitment and retention, on boarding, performance management, workforce development, investigations and disciplinary actions.

Key achievements:
•Improved productivity across a wide range of tasks and reduced processing times by approximately 20%.
•Improved debt management position by approximately 40%.
•Improved customer service by working actively with clients to reduce number of complaints.
•Nominated Mentor of the Year.

the Primary care Out of Hours service (

as a member of the Senior Management Team to lead and manage the strategic development of Mental Health and Learning Disability Services (services include Inpatient, Clinical and Counselling Psychology, Psychotherapy, Occupational Therapy, Nursing, Administration).
•Provide leadership to non-clinical teams (Administrators, Specialist Medical Secretaries (AMSPAR qualified) and Performance & Project team) development including performance, delivery of training, coaching and mentoring.
•Infrastructure Lead - Programme Lead for Hospital decommissioning and new facilities.
•Leadership for corporate services including Finance, Human Resources, Information Systems and Facilities and Estates Management.
•Chair/facilitate HR meetings and undertake HR investigations for the wider organisation when required.
•Complaints lead for service, participate and lead investigations, meeting with patients and families, providing reports to senior management or Board and managing resultant action plans.
•Budgetary management - monitor and adjust budgets, approve spending activities, expenses oversight, develop savings plans and provide recommendations to Board.
•Project management of various initiatives - service redesign, digital projects and decommissioning.
•Manage and improve waiting times for various services, ensuring an achievement of the Government’s Referral to Treatment Time targets.
Key achievements:
•Project lead for inpatient facility improvement - successful delivery of suicide reduction programme in hospital.
•Appointed lead partner with local partners to improve mental health and wellbeing and provider leadership to substance misuse and suicide campaigns.
•Dedicated Mentor for the organisation, coaching school leavers and internships.
•Work in partnership with Employment Support Service, Work Experience Coordinators and other relevant partnerships to bring individuals into the workplace on work experience or volunteering basis.