Cathlene Joyce Ann Ocampo

I am writing to apply for the E-commerce Account Manager position, with a focus on managing Online Travel Agency (OTA) accounts. I bring hands-on experience overseeing OTA platforms such as Booking.com, Expedia, Agoda, Airbnb, and other channel partners, ensuring optimal visibility, rate competitiveness, and revenue growth.
In my role as an E-commerce Account Manager, I have been responsible for managing OTA listings end to end, including rate and availability management, content optimization, promotions, and performance monitoring. I regularly analyzed KPIs such as ADR, RevPAR, occupancy, conversion rates, and cancellation trends to develop data-driven strategies that improved booking performance and overall revenue.
I have worked closely with revenue management, sales, and operations teams to align pricing strategies, implement campaigns, and resolve OTA-related issues efficiently. My experience includes handling extranet updates, contract compliance, dispute resolution, and maintaining strong relationships with OTA market managers to secure better visibility and promotional opportunities.
I am detail-oriented, analytical, and highly organized, with strong proficiency in channel managers, PMS systems, OTA extranets, and reporting tools. I thrive in fast-paced environments and am proactive in identifying market trends and opportunities to maximize online distribution performance.