Catherine Menoro

Sharaf Shipping Agency Sales Executive
(Agent of Kline, WEC Line, Hoyer, ASJS Sales & Customer Service Department
& Freight Forwarding - Break bulk & RORO) From Jan 2013 to Feb 2014
Sharaf Group of Company (Internal Transfer for new assignment)
Dubai, UAE

March 2010 & 2013
Calogi Training for DNATA

Seaglory Shipping Agency Senior Customer Service Executive & Tele-sales
(Agent of Hainan P O Shipping) Sales & Customer Service Department
Sharaf Group of Company From May 2011 to December 2012
Dubai, UAE

Emirates Shipping Line Import Customer Service Executive
Dubai, UAE Import/DO Counter Department
From Nov 2008 to April 2011
Pioneer Shipping Agency Senior Customer Service Executive & Tele-sales

January 2009
Total Customer Service & Satisfaction Training
May 2002
Staff Improvement Program
November 2001

(Agent of Yang Ming Line) Sales & Customer Service Department
Dubai, UAE From April 2004 to October 2008

Nippon Express Philippine Corporation Senior Customer Service Executive & Tele-sales
(Freight Forwarding Company-Air & Sea) Ocean & Air Cargo Department
Makati, Philippines From July 1999 to March 2004

Kaizen: Productivity Program (Achieve Work Flow Effectiveness)
August 2001
U.S. Ocean Shipping Reform Act
April 1999

Encoder/Clerk
Sales & Promotion Department
From April 1997 to June 1999
General Purpose for Sales Executive:
Build business by identifying and selling prospects; maintaining relationships with clients.

Main Job Tasks and Responsibilities:
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells product & services by establishing contact and developing relationship with prospects;
recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market
activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.


General Purpose for Customer Service:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities:
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process booking order, rate / free time applications and container release order requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments, complaints and action taken
prepare and distribute customer activity reports
maintain customer databases
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
prepare costing, invoicing and collecting until closing of the job.

Training Attended:
Dubai Trade Training
October 2011
INCO Terms Training