Cäcilia Mickel

Premier consultancy providing business development and start-up strategy services to international clients.
• International Company Setup: Managed the full lifecycle of company formations in strategic hubs (UAE:
IFZA, Meydan; USA via Bizee), from initial consultation to operational readiness
• Regulatory & Compliance Leadership: Oversaw all UAE residency and visa processes (medical to
cancellations) and serve as the key liaison for government relations (ICP, Immigration, MOFA, Golden Visa),
ensuring flawless compliance.
• Financial Operations Orchestration: Coordinated corporate banking and fintech account onboarding (Wio,
Payset, Wise, Mercury, Relay) and managed corporate documents, board resolutions, and KYC/AML
protocols.
• Executive Client Partnership: Provided dedicated executive support and managed daily operations for a
portfolio of international clients, ensuring exceptional service and long-term relationship management
• Personally drove 50% revenue growth by designing and implementing new service packages and
optimizing operations
• Built and owned a scalable operating framework, increasing efficiency by 25% and enabling the first sales
hire

Premier consultancy providing business development and start-up strategy services to international clients.
•UAE Company Setup (IFZA, Meydan) - End-to-End
•USA Company Setup (Bizee)
•Visa Processing (Medical, Biometrics, Emirates ID, Renewals, Cancellations)
•Government Relations (ICP, Immigration, MOFA, Goldenvisa)
•Banking Support (Wio, Payset, Wise, Mercury, Relay)
•Preparation of Corporate Documents, Board Resolutions, KYC/AML & Compliance Handling
•Client Management for international customers
•Executive Assistance & daily operational support

Conducting operational credit and transaction checks in accordance with internal risk and compliance
standards.
• Member of the Decisioning team within a high-volume, structured service and operations environment,
responsible for credit and transaction reviews across all customer segments
• Manual risk and plausibility assessments for transactions, including high-value purchases in the premium
and luxury segment
• Evaluation of credit limits, spending behavior, and risk parameters in line with internal credit and compliance
policies
• Operational enforcement of risk, credit, and compliance standards in day-to-day activities
• Documentation of decision rationales and structured escalation of complex cases to specialized internal
teams
• Reviewed and decided on 150+ transactions per day in a high-volume decisioning environment while
consistently Quality
• Consistently achieved 100% policy adherence in operational risk and compliance enforcement

Managed credit operations while advising internal teams on risk and compliance frameworks.
• Provided strategic administrative and analytical support to regional managers and directors
• Conducted credit reviews, implemented financial controls, and ensured operational adherence to
corporate risk standards
• Developed insights and reports for executive decision-making on account management and policy
adjustments
• Strengthened client relationships by implementing standardized communication and escalation protocols

Supported the executive team of Berlins largest private dental network across multiple locations.
• Optimization of administrative processes to improve cross-site collaboration and service quality
• Financial support in accounts receivable, including receivables management and systematic clarification of
outstanding items
• Monitoring of incoming and outgoing payments, as well as support in invoicing and billing processes
• Handling and coordination of complaints in close collaboration with management and operational teams
• Close cooperation with management, administrative, and operational teams to ensure efficient and stable
operations
• Planning, coordination, and follow-up of meetings for executive management and site managers
• Onboarding and functional support of administrative staff to ensure smooth clinic operations and high service
standards
• Optimized administrative and cross-site processes, improving inter-location collaboration and reducing
coordination effort by 15%
• Strengthened accounts receivable management, contributing to a 30% reduction in overdue receivables
through structured follow-ups and clarification of open items
• Handled and resolved 80% of complaints at first contact.

Taking over the comprehensive management of all practice processes, coordinating between all parties involved,
and independently organizing day-to-day clinical operations.
• Assumed extended operational responsibility within daily practice operations, including coordination of
clinical, administrative, and organizational workflows
• Ensured compliance with quality, hygiene, and accreditation standards as well as internal organizational
policies
• Actively co-responsible for the development and enhancement of service and performance standards in
close coordination with practice management
• Involved in personnel-related activities, including onboarding of new staff and support in operational HR
matters
• Contributed to budget monitoring and cost control, including analysis of operational expenses within the
practice
• Conducted and supported internal quality and process controls to ensure consistent treatment and service
standards
• Ensured 100% compliance with hygiene, quality, and accreditation standards, successfully passing internal
and external audits without major findings
• Supported onboarding for 3 employees
• Contributed to budget monitoring and cost control, identifying optimization measures that reduced
operational expenses by 10%