Telemarketer
CAD Gulf LLC
Total des années d'expérience :6 years, 7 Mois
• Calling random and identified companies and talk to the person in charge.
• Identify how they manage their IT Infrastructure to see what product or service is necessary to offer.
• Arrange appointments to be endorsed to the Account Manager if Customer prefers to meet us for presentation and proposal
Customer Support Representative
Teletech Customer Care Management Philippines Inc.
Novaliches, Quezon City
January 2011 - September 2012
• Confer with customers by telephone in order to provide information about and services, to take orders or cancel accounts, or to obtain details of complaints.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check and monitor accounts in question to ensure that appropriate adjustments were made for customer's satisfaction.
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Telesales Trainer
One World Telecom Inc.
Ortigas Center, Pasig City
November 1, 2007 - May 25, 2010
• Ensure that information and training materials are updated to achieve an effective training procedure.
• Provide product information and set proper expectations aligned to company's vision and mission.
• Enhance selling skills to recruit new customers and maintain excellent customer service to keep current customers satisfied.
• Evaluate deserving candidates who meet the criteria set by the company according to their attitude and confidence to represent the company.
• Monitor agent's effectiveness and conceptualize new training techniques for new batch if necessary.
Call Center Agent - Sales Dept.
One World Telecom Inc.
Ortigas Center, Pasig City
August 2, 2005 - July 15, 2007
• Create own base by calling current and satisfied customers and promote referral benefits.
• Offer product and services to non-customers to subscribe and use the service and help the company grow.
Tertiary: Emilio Aguinaldo College Bachelor of Science in Mass Communication United Nations Avenue, Ermita Manila (2000-2004) Secondary:
Lahong Nationalized High School Lahong, Baleno, Masbate (1996-2000)