Human Resource Manager (HR Manager)
Biz Group
Total years of experience :24 years, 6 Months
Biz-Group is the leading corporate training, teambuilding and transforming company in the Middle East & been awarded the #1 SME Great Place to Work in UAE. www.biz-group.ae
As the HR manager I am the custodian of the people processes and procedures that ensure the employee lifecycle is a happy and fruitful one for all. This is achieved through the provision of a support service to the management of Biz Group that enables A-Players to perform at their best and grow and develop as individuals. I am also accountable for employee relations that drives engagement, improved morale, and promote company culture; full cycle recruiting, onboarding and new hire orientations.
In addition to the usual HR responsibilities some of my additional focuses include:
• Recruitment - Manage the full recruitment cycle using the TopGrading methodology;
• Onboarding - Designed & implemented a fun & robust onboarding program in line with Biz culture & values
• Performance for Growth - Develop learning initiatives based on “P4G’s” (Performance for Growth) aligned with the overall company objectives.
• Learning Culture - Responsible for the implementation of a Learning Culture at Biz.
• Knowledge Sharing - Created weekly learning sessions where the employees shared knowledge on a variety of topics.
• HRIS - Responsible for implementation of HRIS (Bamboo HR)
• EVP - designed Biz Group’s first EVP statement in collaboration with the SMT and employees.
• Performance Acceleration - Designed new Performance Review process based on the latest trends: Real-time feedback along with Regular check-ins that was adopted company wide and forms part of our product offering.
• Culture & Engagement - support initiatives to ensure Biz remains a GPTW and Employer of Choice
• Company Wellness Programme - Manage company Wellness Programme to further education and understanding of Wellness principles for all employees. Coordinated company-wide interactive wellness engagements.
Crawford & Company is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. http://middleeast.crawfordandcompany.com/
Based in Dubai but responsible for the HR function in Abu Dhabi, Saudi Arabia & Qatar. Manage a broad range of HR functions in a complex matrix structure. Worked closely with the Head Office in London as well as other offices in the CEMEA region.
• Responsible for the establishment of the HR department in the Middle East and for drafting HR policies and procedures, including an Employee Handbook, ensuring compliance with local authorities while adhering to Crawford & Company standards globally.
• Managed the full recruitment cycle from recruitment to exit.
• Driving and delivering orientation program for all new joiners.
• Visited regional offices with senior leadership to connect with employees to developing a desirable place to work based on positive employee engagement survey results.
• Advise on any relevant changes to the labour law in the different jurisdictions.
• Management reporting to senior management and other relevant parties on all HR related matters including attrition, absence, compensation, annual leave, overtime costs and headcount.
• Introduced and implemented first HRIS system for the Middle East, which includes Dubai, Abu Dhabi, Qatar and Saudi Arabia
• Responsible for the setup of disciplinary hearings and grievance dispute resolutions within the region ensuring that the basic principles of fairness are followed throughout the procedure adhering to local law and in line with Crawford standards.
• Counsel senior management and line managers on employee relations issues, interpretation of company policies, procedures and guidelines.
• Responsible for the roll out of Corporate HR initiatives.
• Administer compensation and benefit plans in coordination with senior management and global HR.
• Design job descriptions and introduced a regional performance management system.
• Manage a team of coordinators throughout the regional offices as well as the Government Liaison/PRO.
Performed a diverse role in a project-oriented multi-industry environment, some of which were start-up or joint ventures. Reduced overhead by taking on more creative and administrative projects. Reported directly to the CEO.
• Responsible for recruitment, orientation, training and motivation of employees in respective offices/for projects.
• Review current business practices and recommended solutions for higher efficiencies. Such as evaluating succession plans, preparing for growth or reductions in work force.
• Established successful relationships with C-level and management to enable change and drive employee engagement.
• Played an integral role in evaluating compensation and performance and creating recommendations to drive higher productivity.
• Developed HR processes and forms to ensure compliance and consistency throughout company and in line with the DIFC employment law.
• Managed daily HR related operational matters.
• Responsible for all corporate governance and regulatory requirements within the DIFC.
• Responsible for the establishment of new offices including obtaining licenses and other regulatory requirements within the various Free Zones.
• Part of the team conducting due diligence prior to entering joint venture with DIB.
Joined this start-up Online Recruitment Company in 2004 at the point of inception as Office Manager/PA and promoted to the role of HR Operations Manager.
• Main lead officer of the company under the direct authority of the Board, to conduct market research and identify potential international partners.
• Managed and coordinated the strategic expansion in Middle East (Lebanon & Iran), North Africa (Morocco) and South Asia (Sri Lanka and to lesser extent Singapore). This involved extensive business related travel to the US, Europe, Middle East, North Africa and South East Asia.
• Responsible for the coordination/set-up of the regional offices (Lebanon, Casablanca, Tehran, Colombo, Riyadh) recruiting and training employees and coordinated weekly/ monthly management reports relating to the various offices throughout the different countries and monitoring allocated budgets for each country.
• Played a pivotal role in the development of a world-class e-recruitment website and managed coordination and communication between the I.T. and Business Teams/End-users.
• Coordinated the relocation of the I.T. infrastructure from Colombo to Casablanca as well as the relocation of the hosting services from Dubai to Switzerland.
• Supervised Office Managers throughout the branch offices.
• Devised an induction program that was rolled out to other offices
• Participated in recruiting open houses, job fairs, ongoing research of the industry to collect information on trends and events that impact the availability and quality of resources and recruitment channels.
• Administered payroll and maintained employee records.
• Maintained the work structure by updating job requirements and job descriptions for all positions
• Coordinated regional activities and manage participation in exhibitions.
• Designed an employee performance management system that was rolled out to the regional offices
• Responsible for all in-house recruitment
Responsible for the full employee life cycle from recruitment, induction to exit, and for providing full administrative support to the HR Manager and Officers. Also involved in the day to day-to-day running of the HR office.
Teaching English as a Foreign Language to students of all ages - completed 2 year contract.
- Establish and maintain a professional relationship with all stakeholders i.e. client, bank personnel, product providers and adviser support channel.
- Meet sales and growth targets
- Attended all relevant trainig to obtain the required accreditation to market the variuos products
