VISA COORDINATOR
BUSINESS TRAVEL LLC
Total years of experience :8 years, 1 Months
RESEARCH
• Investigated and analyzed client complaints to identify and resolve issues.
• Multitasking
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
ADMINISTRATION
• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
• Received huge thank you letters from passengers regarding professionalism, dedication and successfullness outcome of work.
CUSTOMER SERVICE
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Scheduled and confirmed appointments for entire management team.
• Standardized department filing system to increase efficiency.
• Improved communication efficiency as primary liaison between departments, clients and vendors.
• Developed more efficient filing systems and customer database protocols.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Designed electronic file systems and maintained electronic and paper files.
• Maintained the front desk and reception area in a neat and organized fashion.
• Dispersed incoming mail to correct recipients throughout the office.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Received and distributed faxes and mail in a timely manner.
• Managed daily office operations and maintenance of equipment.
• Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
• Facilitation, coordination and submission of business visa and work visa applications to embassies and consulates is managed in a controlled and standardized manner
• Build good relationships with all agents/authorities to help eliminate delays
• Work closely with the Personnel Coordinators to ensure all documentation is available in a timely manner
• Highlight any issues and/or future problems to HR Operations Lead/Visa Team Supervisor •Plan all activities associated with application generation and be main point of contact for all employees included in the process
• Use initiative to research and create visa processes for new work locations and communicate these to the business
• Ensure all visa applications are collated in accordance to the approved process and scrutinized prior to submitting
• Track and monitor progress of all applications and ensure constant contact is maintained with all relevant agents to progress applications
• Work effectively as part of the team to produce streamlined ways of working
• Provide weekly status reports to relevant managers/operations team.
GRADUATE OF BS/AB PSYCHOLOGY WITH INDUSTRIAL AND CLINIC JOB EXPERIENCE