Principal Project Manager
Microsoft
Total years of experience :18 years, 2 Months
▪ Lead focused projects and programs for both Modern Work and ACAI (Azure Cloud and AI) in the EMEA region - UAE, Germany,
UK and Nigeria and for different solutions that can be illustrated as follows:
o SharePoint Online Migration
o Migrating and Implementing Microsoft Security Suit - ADLP, Sentinel, MDE, OTPM and Windows Hello for Business
o Security Infrastructure Enhancement
▪ Created strategies and ideas leveraging the expertise of different domains across the organization to increase the customer’s
consumption and solution revenue by 10%
▪ Developed complex project/program plans, and promoted the hybrid way of execution which is a mix between waterfall and
agile delivery
▪ Planned and Managed the project resources, while supporting the Resource Managers in identifying the right talents
▪ Managed the project’s financial by providing accurate forecast and controlling the delivery through constant review against the
plan
▪ Continuous risk identification, analysis and mitigation through the project/program
▪ Meticulously managed projects closure from technical, financial and resource perspectives
▪ Generated Next Steps Proposal for customers following the processes and procedures of Microsoft
▪ Managed customer’s escalation by engaging the right stakeholders
▪ Engaged and built a rapport with Microsoft Product and Engineering team in complex situations
▪ Identified and managed the stakeholders of all engaged parties - Microsoft, the Partner and the Customer
▪ Created and managed projects governance and communication plan
▪ Created the “Agile Guide” for customer’s onboarding to agile projects and coached customers accordingly
- Managed and delivered a wide range of projects i.e. Cloud integration, infrastructure, security, and document management system following a hybrid methodology - Waterfall and Agile right from Initiation, to design, planning, execution and closure
- Crafted complete Governance and Operational Model for in-hand projects covering crucial components such as the Standard Operating Procedure, RACI Matrix, Incident, Problem and Change Management and SLAs.
- Single-handedly drove projects while ensuring timely delivery of multiple projects as per requirements of compliance, time & cost parameters; developing charter, plans, project procedure, communication plans, escalation matrix, risk identification & mitigation plans.
- Registered active involvement in managing the procurement of hardware, software and services by creating RFIs, RFPs and Evaluation Matrix, and orchestrating a Sourcing Council for supplier award.
- Spearheaded high-visibility collaboration projects such as Microsoft Office 365 by migrating legacy on-premises collaboration and communication systems to the Cloud, while supporting the Change Manager in communication campaigns and trainings.
- Stellar contribution in leading and managing the implementation of:
o Multimillion euro Network Segmentation
project using Cisco Tetration, where the
purpose of the project was to micro segment
2500 applications across the entire company
o An identification and access management
solution to protect unwanted access to admin
accounts and service accounts.
- Increased the PMO efficiency by 20% by guaranteeing a smoother, faster and more efficient on-boarding for new comers by facilitating the PMO in creating new project management processes and improving existing ones.
- Performed in best of the capabilities in design and implementation of the ITBM (IT Business Module) in ServiceNow by assisting and influencing the Product Owner in creating user stories and prioritizing the backlog.
- Benefited 6 member project team by thought-provoking brainstorming coaching sessions; conducted training in ServiceNow on project creation and usability of the Agile module for various departments within the company.
- Multiplied on overall expertise in directing, forwarding and leading the Human Capital Management Product with key involvement in designing, developing and implementing different product modules such as Organizational Chart and Organizational Design.
- Enabled EMEA region companies in creating a competitive market edge, and maintaining/nurturing accounts for their leasing contracts and for integrating best-in-class solutions with their SAP backend system by heading and managing the roll-out and development of the SAP Lease Accounting by Nakisa Product.
- Took the Project Management Office processes to next level of performance by creating a “Project Management Toolkit” comprising tools, processes and guidelines for the Project Managers working in the ambit of Professional Services Department.
- Efficaciously executed project deliverables within allotted budget by managing and controlling the cost for fixed price and time and material contracts; judiciously allocated the staff and resources to keep the project functioning on schedule.
- Ownership of managing customer expectations by acting as the single point of contact (SPOC) in addition to managing the project’s communication across technical hierarchy ensuring alignment of stakeholders and timely escalation to right channels.
- Earned accolades for effectively delivering the project in the capacity of Scrum Master following scrum framework.
- Expertly managed end-to-end e-commerce hosting services projects by implementing an IaaS and SaaS Cloud environment and deploying the hybris engine in addition to implementing partner customization of the customer’s B2B and B2C solutions.
- Acted as a conduit to channelize communication between all parties i.e. customer, partner and internal Steering Committee while at the same time managing critical stakeholders and acting as the Point of Contact for all engaged stakeholders.
- Earned accolades for managing and mitigating risk by the way of identifying risks in their seeding stage followed by calculating their impact and planning the necessary mitigation measures.
- Strategically contributed in creating the project charter, project plan, reports on lessons learned, necessary project documentations and project’s high level status report for the Steering Committee.
- Played a catalyst role in improving PMO process by laying down new project management guidelines, regulations and policies and reworking and enhancing the existing ones.
- As Project Manager, managed the entirety of projects lifecycle right from initiating, planning, executing, monitoring, controlling and closing processes, and delivering within allotted resources i.e. time, cost and quality.
- Spearheaded pre-sales activities involving site surveys, drawings analysis, design, configuration and implementation of active and passive networking.
- Participated in business development initiatives for earning new business accounts/deals while at the same time harmonizing interest and guaranteeing continued relationships from the existing accounts based on high customer satisfaction index.
- Prepared operations and maintenance manuals and technical and commercial submittals.
- Worked as a confidante to senior management, other departments’ heads and teams for defining and delivering project strategies as well as company IT security policy to attain cost benefits, on-time project completions, and reduced reworks.
- Tasked to manage and execute all IT processes including budgeting, addressing system security and technical issues, and supporting Storage Area Network environment and Administration of installed systems.
- Provided first hand support in installation and administration of new IT equipment, including proactive and reactive actions related to issues while maintaining and developing knowledge base.
- Hardware and software maintenance including updates and new implementations
- Network connectivity troubleshooting, systems operations and various types of
hardware and software
- Maintaining a lease line connection between the company and Reuters agency in
order to get a real time Foreign Exchange Market and Stock Exchange Market
- Maintaining a satellite connection located at the company as a redundancy to the
lease line in order to get real time Foreign Exchange Market and Stock Exchange
Market
- Implementing and maintaining an SUS server (Software Update Services) which
deploys patches and updates to the network in order to keep all the operating systems
in the dealing room updated
- Monitoring and controlling accounting database software used by the back office
- Keeping track with Nortel Agents in order to fix issues in the private PABX system