Chad Buliamu

Reduced product quality complaint (PQC) escalation time by 40% (from 48 hours to under 24 hours) by implementing a structured adverse
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reaction protocol within Zendesk while maintaining high empathy and clinical accuracy for the European and UK markets.
Achieved a 95% customer satisfaction score across French and English-speaking customers by delivering multilingual e-commerce client
assistance for dermatological skincare products, handling everything from routine inquiries to sensitive adverse reaction reports.
Identified and resolved systemic operational issues that reduced international payment friction by 25% and logistics bottlenecks by 30%,
proactively escalating findings to internal BPO operations teams and client leadership.
Improved customer success retention by 20% for repeat RoC® Skincare buyers through personalized follow-ups, proactive refund handling, and
CRM-based journey tracking across Shopify-powered storefronts.

Profiling and Identifying Leads.
adhere to sales calls with prospective customers, and pitch sales ideas to
clients.
Corporate Sales
conduct impeccable businesses with premium, High networth (HNI) clients
through intelligent marketing strategies.
Providing Quality Client Service to Existing Customers
While striving to convert leads, manages customer relationships with existing
clients. They work alongside other employees to provide topnotch client
services.
sells products like credit cards, loans, CASA, Bancassurance, loans, etc.
Planning and implementing, develops and executes sales targets as needed.
Create and craft sales presentations to motivate existing customers.

Spearheaded high-level sales strategies at Global Unit Pay to expand market share and drive rapid adoption of advanced B2B and B2C financial transaction services.Led and mentored a team of high-performing sales professionals, fostering a culture of excellence and ensuring the consistent achievement of aggressive revenue targets.Cultivated strategic partnerships and managed key client relationships, delivering tailored fintech and neobanking solutions to optimize client operations.Analyzed complex market trends and competitor activities within the blockchain and digital payments sectors to identify high-value opportunities for global business growth.Collaborated closely with cross-functional teams, including product development and compliance, to align sales initiatives with evolving financial technology and regulatory standards.

• Directed crossfunctional gotomarket strategies at Cloud Nerd to
successfully promote IT services, resulting in significant yearoveryear
revenue growth and increased market penetration.
• Leveraged enterprise CRMs, marketing automation platforms, and data
analytics to optimize the sales pipeline, accelerate leadtoopportunity
conversion, and maximize marketing ROI.
• Spearheaded multichannel digital marketing campaigns targeting key
• Spearheaded multichannel digital marketing campaigns targeting key
B2B clients, dramatically enhancing brand awareness and generating
highquality, qualified leads.
• Led and mentored a highperforming team of sales and marketing
professionals, fostering a collaborative culture and refining lead
management processes to reduce the overall sales cycle.
• Negotiated highvalue service contracts and built enduring client
relationships, consistently exceeding revenue targets while establishing
the organization as a premier cloud consultancy partner.

Managed all aspects of marketing operations, monitored business activities, and tracked key performance indicators.
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• Analyzed data and assessed trends to determine strategic actions for optimized performance.
Acted as a liaison between teams and upper management while training staff on new technology and software.