Customer Service Coordinator
FOOD SPECIALITIES LIMITED
Total des années d'expérience :11 years, 0 Mois
Provide support to the sales and marketing and help grow the business through timely service and ensuring customer satisfaction
•Building up the Customer Relationship Management with customers
•Order processing;
•Handling import-export documentation, letter of credit documentation
•Interacting with the customers, taking feedback about the services rendered.
•Placing orders to various suppliers
•Developing and upgrading the Suppliers as per the Company’s norm & policy
•Coordinate shipments, optimize by consolidations and ensure correctness of shipping documentation
•Ensure on time invoicing, especially at the end of the month.
•Maintaining the Inventory records for Jebel Ali, UAE
•Monthly report of Sales to the Senior Management
•Co-ordination between the Sales team and the clients; as well as other inter-office departments.
•Assisting the Head - Sales & Marketing in day to day activities.
•Activating the new client profile, new item activation, etc.
•Preparing various Sales reports, presentations;
•Create database to follow up validity of the contracts, keep record and transparency
Building up the Customer Relationship Management with customers
•Interacting with the customers, taking feedback about the services rendered.
•Handling customer queries, grievances
•Retaining the existing customers and building up new customers
Working as a
Handling the purchase of Non-Veg. products viz. Chicken, Eggs, Mutton and Non-Veg Processed Products.
•Handle the purchase of Packaging material required for the Non-Veg. Products.
•Visit to the vendors, developing and upgrading the vendors as per the company’s norm & policy.
•Carrying out regular market survey for benchmarking the rates.
•Co-ordinate with the Processing (Operation) team and the Purchase team.
•Act as a co-coordinator between the Non-Veg. Dept. and other inter-office departments.
•Preparing the various reports related to purchase, sales of the non-veg. category, presentations.
•Carry out regular visits to the company’s outlets in order to understand the front-end requirements, interact with the customers to understand their requirement, needs, satisfaction.
•Carry out assignments at the store shop-floor to increase the sales of the non-veg. category.
Co-ordination between the Sales team members and the clients.
•Co-ordination between the Sales team members and other inter-office departments.
•Assisting the Head - Sales & Marketing in day to day activities.
•Activating the new client profile, new item activation, etc. Preparing various Sales reports, presentations.
Marketing
The company is involved in the manufacturing of fragrances and flavors.
courses: Certified course for Import & Export documentation •Certified course for Letter of Credit documentation •Attended MIRSAL II training