Entrepreneur, Manager, System Engineer
Skorpius Solutions
Total years of experience :13 years, 5 Months
• Desktops, laptops, printers and network devices including cables and peripherals, hardware, software configuration and repairs.
• Planning, deploying, monitoring, maintaining, developing, upgrading, and supporting of all sort of IT systems including servers, PCs, operating systems, networks, printers and other peripherals.
• Developing and selling ERP, resource management and Point of Sale-POS systems.
• ELV: CCTV, intrusion prevention and biometric access controller solutions - managing, planning deployments, monitoring, maintenance, development and upgrading on IoT environments.
• Preparing SLAs, technical documentation, end-user trainings as well as L1, L2, L3 after sales technical and warranty support adhering SLAs.( Role of a helpdesk coordinator and a lead).
• Windows server client os, antivirus, office and other software configurations
• Leading, guiding, managing, overlooking and coordinating a team of 4 professionals.
• Handling sales and marketing of our own products and services.
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• Providing remote L2 and L3 technical support to cloud platforms, virtual machines and services.
• Installation, configuration and troubleshooting of Windows Server, client infrastructures.
• Remote technical support for wide variety of end user operating systems and software including email clients.
• Performed duties as an outsourced systems administrator for Mainetti.com (Sri Lanka office) - 6 months diagnosing and resolving technical hardware, software and connectivity issues on servers, end points, applications and services.
• Being available 24/7 as a single point of contact for aftersales technical support, warranty and SLAs for Microsoft products and licenses, physical servers and antivirus products sold by the company.
• Performed duties of a pre-sales engineer with sales and technical teams of client’s and vendor’s on many successful sales.
• Worked closely with Dell, HP, IBM, Synology, VMware, MacAfee, Symantec, Kaspersky and ManageEngine authorized distributers of Sri Lanka & Maldives region on implementations.
• Carried out McAfee endpoint protection enterprise suite installation, configuration and troubleshooting on both server and client end. (more than 10 projects of 1500 - 100 users)
• IBM I series AS400 & DB2 server and client administration (sound knowledge) and developed simple Java programs to run with AS400 & DB2
• Installation and configuration of Hyper-V, VMware, windows infrastructures on Dell, HPE, IBM servers and storages
• Identifying and escalating technical situations of clients.
*Responsible for the implementation, maintenance, configuration, and reliable operation of whole IT
infrastructure of the company including one remote location: more than 180 users all together achieving
lesser downtime throughout the 3 years’ of my authority
* Ensured connectivity to main network from user devices is always available.
* Responded to requests for technical assistance from users within the organization in person, via phone
or remotely, 24/7 responsibly
* Established and maintained regular written and in-person communications with the organization’s
executives, department heads, and end users regarding pertinent IT activities.
* Built standard IT procedures, logged all IT interactions properly, and tightened security protocols and
procedures from both server and client ends.
* Purchase (manage IT procurement), configure, install, and maintain all office technical equipment,
including laptops, printers, monitors, and other IT peripherals plus maintaining the inventory.
• Successfully installed and configured mail servers, firewalls and proxy servers in Linux environment
• Performed duties as a outsourced L2 IT helpdesk support engineer at Pearson.com (Sri Lanka office)
• Performed duties as a team member on many Microsoft Sever, VMware and Fortinet hardware and software implementations.
• Responsible for the maintenance, configuration, and reliable operation of the infrastructure built upon LAN, WAN, Wi-Fi network and Windows servers - 50 users
• Designed & developed websites for the company using java, MySQL, HTML, JSP, JavaScript, and Ajax.
• Administration of company email servers.
• Hardware and software maintenance of desktops, laptops, printers and other peripherals.
• CCTV, AV and time management systems administration.
• Liaised with vendors on ensuring high availability of systems.
courses: MCTS: Windows 8 MCTS: Lync Server 2010 MCP: Microsoft certified professional SCJP: Sun Certified Java Programmer DELL EMC Datacenter Design Master McAfee Enterprise Suite (EPO, ENS, DLP, TIE)
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