Chandan Kumar

Handling query request and complaints

Handling query, request and complaint of the customers

• Responded promptly to emails addressing various customer issues, ensuring clear communication.
• Coordinated with relevant departments to resolve customer concerns on a priority basis, enhancing customer satisfaction.
• Escalated critical issues to the appropriate department to ensure timely resolution.
• Assisted walk-in customers and followed up on inquiries via email and phone, contributing to a seamless customer experience.
• Supported management in handling escalated cases, providing valuable insights and solutions.
• Collaborated with IT and Merchant teams to address refund-related issues efficiently.
• Actively listened to customer complaints, resolving them effectively and improving retention.
• Conducted training sessions for newly hired employees, fostering a knowledgeable team environment.