Chandan Sah

* Acquired new retail and business banking customers through strategic prospecting, field engagement, and relationship-building initiatives.
* Promoted and cross-sold banking products, including savings and current accounts (CASA), fixed deposits, loans, insurance, credit cards, and investment solutions, based on customer financial needs.
* Built and managed long-term customer relationships by providing personalized financial guidance and delivering a high-quality banking experience.
* Conducted financial needs assessments and recommended suitable banking and wealth management products to improve customer financial outcomes.
* Generated business opportunities through market research, lead generation, referrals, and strategic networking.
* Collaborated with branch operations and product teams to ensure seamless onboarding, documentation, and customer service.
* Ensured adherence to regulatory requirements, KYC/AML guidelines, and internal compliance policies during customer acquisition and servicing.
* Monitored sales performance, pipeline activity, and customer portfolios to identify opportunities for revenue growth and portfolio expansion.
* Achieved and consistently worked toward monthly business development, revenue, and customer acquisition targets while maintaining service quality standards.
* Strengthened customer retention by providing post-sales support, resolving queries promptly, and identifying opportunities for additional banking solutions.

Managed a portfolio of retail and emerging affluent customers, delivering
customized banking and financial solutions aligned with individual financial
objectives.
Developed new business through relationship-led acquisition strategies,
referrals, market intelligence, and customer engagement initiatives.
Conducted comprehensive financial needs assessments to recommend suitable
banking products, including deposits, loans, insurance, investment solutions,
and digital banking services.
Consistently achieved and exceeded business development, revenue
generation, customer acquisition, and portfolio growth targets while
maintaining high service quality.
Strengthened long-term customer relationships through proactive engagement,
financial advisory support, and timely issue resolution, resulting in improved
customer retention and satisfaction.
Collaborated with operations, credit, risk, and compliance teams to ensure
seamless onboarding, accurate documentation, and regulatory compliance.
Performed customer due diligence, KYC verification, AML documentation
review, and adherence to internal risk and compliance standards.
Utilized CRM systems to monitor sales pipelines, customer interactions,
conversion metrics, and portfolio performance, enabling data-driven decision
making.
Analyzed market trends, customer behavior, and competitor activities to
identify new business opportunities and optimize sales strategies.
Coordinated with cross-functional teams to execute product campaigns,
improve customer experience, and enhance operational efficiency.
Mentored junior sales executives through field coaching, product knowledge
sharing, and performance guidance to improve overall team productivity.
Prepared and presented periodic business performance reports, sales forecasts,
pipeline updates, and portfolio analytics to senior management.

Provide one-on-one and small-group mathematics, science, english &
social studies tutoring to students ofvarious academic levels.
Planned and delivered personalized lessons to improve students
understanding and performance.
Built strong communications, patience and interpersonal skills by
working with students and parents.
Managed scheduling, lesson planning and payments independently.
Maintained a high level of professionalism and responsibility over
several years.

Managed end-to-end client relationships for premium home makeover
projects, ensuring exceptional customer experience throughout the project
lifecycle.
Acted as the primary point of contact between customers, internal teams,
vendors, and service professionals to ensure seamless project execution.
Conducted customer consultations to understand requirements, recommend
tailored service solutions, and maximize customer satisfaction.
Led project planning, scheduling, and execution while ensuring adherence to
quality standards, timelines, and budgets.
Coordinated with cross-functional stakeholders including operations,
procurement, finance, and field teams to resolve project challenges
efficiently.
Managed customer escalations proactively, delivering timely resolutions and
maintaining high client retention and satisfaction levels.
Monitored project progress, operational KPIs, and service quality using data
driven insights to improve delivery performance.
Identified opportunities for upselling and cross-selling value-added services,
contributingto revenue growth and increased customer lifetime value.
Maintained accurate project documentation, customer records, contracts,
and service reports while ensuring process compliance.
Conducted post-project reviews, gathered customer feedback, and
implemented continuous improvement initiatives to enhance service
excellence.
Built long-term customer relationships through proactive communication,
trust-based engagement, and personalized service delivery.
Collaborated with leadership to improve operational efficiency, optimize
resource utilization, and achieve business objectives.

Assisted in bookkeeping and accounting entries.
Supported GST filing and tax compliance activities.
Helped prepare financial statements and reports.
Maintained accounting records and client documentation.
Assisted in reconciliation and financial data management.
Worked with Tally ERP 9 and Zoho Books for accounting operations.
Supported day-to-day financial and administrative activities.

Delivered consultative sales by understanding customer requirements and recommending
vehicle and mobility solutions aligned with their needs and budget.
Managed the complete customer journey from initial inquiry and product demonstration to
negotiation, documentation, vehicle delivery, and post-sales support.
Built and maintained long-term customer relationships through proactive follow-ups,
personalized service, and effective issue resolution, driving customer satisfaction and loyalty.
Achieved sales, customer acquisition, and revenue targets through lead generation,
prospecting, referrals, and relationship-based selling.
Collaborated with finance and insurance teams to facilitate vehicle financing, insurance, and
value-added service offerings while ensuring a seamless customer experience.
Conducted customer needs assessments and presented tailored product features, pricing
options, and financing solutions to support informed purchasing decisions.
Maintained accurate customer records, sales pipelines, and follow-up activities using CRM
systems to improve conversion rates and customer engagement.
Coordinated with operations, logistics, and service departments to ensure timely vehicle
delivery and high-quality after-sales support.
Resolved customer concerns professionally while maintaining high standards of customer
satisfaction and brand representation.
Analyzed market trends, competitor offerings, and customer feedback to identify sales
opportunities and enhance business performance.
Ensured compliance with dealership policies, documentation requirements, and regulatory
standards throughout the sales process.
Represented the dealership at promotional events, product launches, and marketing
campaigns to strengthen brand visibility and generate qualified leads.

Managed day-to-day store operations, ensuring smooth business functioning,
operational efficiency, and adherence to company policies.
Oversaw inventory planning, stock replenishment, and warehouse coordination to
maintain optimal inventory levels and minimize stock variances.
Implemented inventory control measures, conducted periodic stock audits, and
reconciled discrepancies to improve inventory accuracy.
Monitored sales performance, identified growth opportunities, and executed
strategies to achieve revenue and profitability targets.
Built and maintained strong customer relationships by delivering exceptional
service, resolving concerns promptly, and improving customer loyalty.
Coordinated with suppliers and vendors to ensure timely procurement, effective
inventory turnover, and uninterrupted product availability.
Managed cash handling, daily sales reconciliation, billing operations, and financial
record maintenance while ensuring compliance with internal controls.
Analyzed sales trends, inventory reports, and operational KPIs to support informed
business decisions and improve overall store performance.
Ensured compliance with operational standards, safety procedures, and
documentation requirements through regular process reviews.
Collaborated with senior management to implement promotional campaigns,
optimize resource utilization, and enhance business performance.

Assisted customers in selecting smartphones, accessories, and
electronic products
Demonstrated product features, pricing, warranty details, and
promotional offers.
Managed inventory records, stock movement, and product availability
Coordinated with suppliers and management for stock replenishment.
Maintained daily sales records, billing operations, and inventory
reports.
Ensured proper merchandising and product display within the store.
Resolved customer queries and maintained positive customer
experience.
Supported achievement of store sales targets through upselling and
customer engagement.