TEAM LEADER
NEW YORK FRIES
Total years of experience :12 years, 3 Months
Responsible for being the face of the company and making sure customers enjoy their shopping experience. In charge of promoting stock to customers to ensure that the store is their first choice high street destination.
JOB RESPONSIBILITIES:
•Building strong relationships with clients ensuring high quality of customer service.
•Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
•Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
•Understanding and articulating the features and benefits of products to fulfill the client’s requirements.
•Tracking of target v/s achievement on a daily basis so as to ensure month to date target and year to date targets is being achieved.
•Facilitate margin wise selling by promoting own brands and extended warranties with higher margin.
•Ensure the department is properly merchandised in a customer friendly manner with higher margin sku’s in impulse areas.
Supervisor at New York Fries restaurant.
Visual merchandiser.
Driver of light vehicle( manual )
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
Resolutions. Keep records of customer interactions, process customer account and file documents.
• Monitors competition by gathering current marketplace information on pricing, products, delivery
schedules, merchandising techniques, etc. • Keep management informed by submitting activity and results reports, such as daily & monthly
work plans, annual territory analyses.
• Follow communication procedures, guidelines and policies, familiar with principles and practices of
customers service.
• Familiar with the principles and procedures of office management.
• Ability to maintain and establish good relationships with clients, perform tasks with minimal
supervision.