Technical Support Engineer
Smitiv mobile technologies opc Pvt Ltd., Coimbatore
Total years of experience :10 years, 1 Months
To accept the web host Order and check the overdue, adding/Removing new client, Customer queries and technical issues resolve through by Ticketing tool WHMCS.
Creating a user and set their home path and share folder in Windows server 2012.
Maintaining and monitoring each user Data and Spam file Detection through by RDP.
Server management, controlling unauthorized access from server.
Joined institute on October 2015 as a desktop support engineer /Hardware & Networking Trainer to Presented various types of learning materials in the form of audio, books and visual trainings
Periodically conducting corporate training for back office staff those were selected
Assisted in the timely recovery of data lost due to software crash or hardware/Network failure and timely analyze whether any repairs or replacements is needed.
Nature of work install, set up, maintain network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement
I was accountable for providing real time support to client computes and resolved all major issue of client sides like login error, printing dilemma And connectivity problem
And monitoring the lab resource and maintained Proper statement of the same
Provided technical expertise for IT network design, implementation, optimization and upgrade
Monitored the LAN/WAN network environment including routers, switches, and Internet access and software applications
Responsible for the installation of Operating System, application software, assembling & General fault finding of software, & hardware Maintaining all systems up to date with Antivirus software
Disk defragmentation, CHKDSK, Disk cleanup, Device drivers (roll back), Disk Management.
RVS College of Engineering & Technology Coimbatore.,Tamil Nadu. (Affiliated to Anna University).
V.L.B janakiammal Polytechnic college(Affiliated to DOTE ).,Coimbatore, Tamilnadu.
Government High School , Kulathupalayam,Coimbatore,Tamilnadu