HP Assurance Engineer
Diyar United Company
Total years of experience :10 years, 11 Months
Secured Outstanding Performer of the Year 2018 award as Operations Engineer for Managed Services.
•Providing solutions based on the client's perspectives and working on HP BTO tools such as HP SiteScope, HP BSM
•HP Open View monitoring support for client’s IT infrastructure and Application environment part of Datacenters.
•Customization of templates related to customer needs and requirements.
•Define the monitoring requirements from the requesting IT groups, consult and implement the needed monitoring.
•Customized solutions for monitoring service availability of various systems.
•Work closely with System Administrators and Project engineering teams towards analyzing and identification of IT infrastructure.
•Provide L1 & L2 support for KIOSK, Mobile App, Web Portal and other IIS server-side system operations in Telecom.
•Follow ITIL process in handling alarms, tickets, Incidents and Change requests
•Working closely with planning and vendor teams for new enhancements, system upgrade and other deployments in production.
•Perform functional, integration & end to end testing of application before moved to production.
•Having Good experience in MSSQL, MySql and Oracle Databases.
•Monthly KPI report for all the IT systems and calculate the penalty based on SLA in Telecom.
•Coordinating with different teams of IT & Network for Debugging, Analyzing and fixing the issues.
Installation and configuration of BSM and SiteScope.
•Upgrading of BSM using staging method and direct method.
•Upgradation of SiteScope using existing configuration.
•Configuring SiteScope profiles and Integration of SiteScope from BSM.
•Configuring SiteScope to BSM alarm forwarder using TeMIP Service Console.
•Deployed different monitors for APM, PMS and FMS.
•Creating and modelling of various views using the CIs from UTM as per the customer requirement in RTSM.
•User management in to create and change the user privileges for user access.
Administration and Support for SiteScope 11.24
•Working on Incident tickets according to SLA and take the ownership of tickets
•Creating service request tickets for customer requirements
•Configuration and customization of Email templates
•Infra and Application Monitoring
•Deploying Solution Templates
•Adding Remote Servers
•Configuring Management Reports
•Troubleshooting Connectivity issues in SiteScope
•Generating Reports.