Charbel Andraos

Leadership & Mentorship: Lead a team of operators, overseeing daily shift management and
ensuring excellence in customer communication.
Catering Operations: Manage the catering department workflow, including preparing
professional quotations and providing personalized consultations to assist customers with
large-scale orders.
Staff Development: Successfully completed the Train-the-Trainer program; currently
responsible for the onboarding and technical training of all new joiners.
Quality Assurance: Spearhead the Callback initiative, contacting customers for feedback to
identify service gaps and maintain high brand standards.

Im a call center coordinator at Bartartine and roadster and deek duke. Im the leader on shift and I handle many tasks and responsibilities. I have amazing management skills.

Managed high-volume ordering and logistics, acting as a critical link between customers and
branch dispatchers.
Developed expertise in conflict resolution and high-pressure problem-solving.

Delivered premium floor service, leveraging deep product knowledge to drive upselling and
enhance the guest experience.

I worked as a cashier and dispatcher a the start and then I got promoted to waiter. I learned many skills from having amazing customer communication and service. Dispatching orders. Solving problems and many more

Managed financial transactions and delivery logistics during peak hours, ensuring 100%
accuracy in cash handling and order fulfillment.