Business Unit Manager
EVER TEAM
مجموع سنوات الخبرة :12 years, 4 أشهر
Business Unit Manager - EVER TEAM (2013 - Present)
Heading the Business Unit responsible for presales and consultancy services on different business solutions built on top of Microsoft technologies and other software solutions.
Responsible for designing and proposing line of business solutions and approaches to fit the customer needs, drive business productivity, and improve business effectiveness while gaining the expected return on investment.
Presales Manager - Netways (2011 - 2013)
Recruited and trained talented resources to play the role of presales and business consultants.
Co-author the sales strategy to drive sales performance with new products and solutions offerings to enhance customer and market penetration.
Built an effective proposal delivery framework that helped in generating proposals and responding to tenders in a short time period that was reflected in the increased revenue for the company.
Improving projects delivery and support by actively engaging in the project life cycle through solutions' design and after-sales support to gain customer satisfaction.
Solution Architect - Netways (2007 - Present)
Responsible for designing solutions and verticals on top of different products and technologies. Solutions include Enterprise Content Management (ECM), Business Process Management (BPM) and workflows, Collaboration, Customer Relationship Management (CRM), E-Services for government and private sectors, Business Intelligence (BI), and others.
Solutions are built using the following main products: Microsoft SharePoint, Microsoft Dynamics CRM, Microsoft Lync (previously Office Communications Server), Microsoft Office, Microsoft .Net framework, K2 Workflow.
Managed and implemented dozens of successful projects in different regions.
Responsible for growing the resources' skills in the different units available.
Enhancing the quality of deliverables and minimizing the projects' costs.
2007 - 2013
Senior Developer
2007 - 2011
Solution Architect
Presales Consultant - Netways (2007 - 2011)
Built the presales department that is responsible for providing consultancy and presales engagements for EMEA, Africa, Gulf (excluding KSA), and North America.
Engage my technical experience by enhancing proposals and consultancy engagements that resulted in increased sales pipeline and closed orders (even during 2009 financial crisis)
Deliver proof of concepts and demos to customers and potential customers.
Define customer needs and help achieve maximum ROI from projects and products implementations.
Conduct business analysis engagements for different projects.
Senior Developer - Netways (2005 - 2007)
Developed and implemented scalable, high-performance web applications using different technologies.
Led a team of resources for projects' delivery.
Conducted different types of trainings for customers ranging from power users to development.
Freelance Developer (2002 - 2005)
Developed and implemented web and desktop solutions using Oracle Java (previously SUN Java), and Oracle Forms and Reports.
2002 - 2003: Masters in Engineering (ME) in Networks and Systems Engineering at Antonine University (UA) Baabda
2001 - 2002: Bachelor in engineering (BE) in Networks and Systems Engineering at Antonine University (UA) Baabda
2000 - 2001: MS in Telecom engineering, option Computer Networks at Institut National de la Communication et de l'Information (INCI) Saint-Joseph University - Beirut
1997 - 2000: BS in Telecom engineering, option Computer Networks at Institut National de la Communication et de l'Information (INCI) Saint-Joseph University - Beirut Skills and Expertise Leadership and Managerial Skills • Technology leader and driver with extensive record of promotion, customer satisfaction, team-building, and strategic insight • IT executive and champion for change with reputation for good leadership and problem-solver • Excellent team communication skills