Floor Manager
ABC Group
Total des années d'expérience :18 years, 9 Mois
• Drives excellence in service by ensuring measures are in place to continually and visibly improve service levels in all key service areas.
• Drives and delivers a fast and friendly customer service. Manages queues effectively and is aware of and addresses customer needs at all times.
• Supports other members of the team to maintain an excellent awareness of customer needs and approach them directly.
• Communicates and reviews daily/weekly department targets.
• Helps and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures Implemented and followed.
• Creates and maintains a healthy and safe working environment for customers and staff, ensuring the branch is compliant with all Health and Safety regulations
• Teaching product knowledge and selling skills
• Communicating policies and procedures
• Managing Stock levels and making key decision about stock control
• Ensures effective communication between all property and corporate departments
• Ensures that all requests for information are responded to in a timely manner.
• Ensures the enforcement or company policies regarding the use of mall common area.
• Security: To manage key control of the store and safe as per company policy and ensure that the mall is kept secured and protected at all times.
• Maintenance / Housekeeping: To oversee the housekeeping standards and ensure all mall maintenance issues are dealt with directly & efficiently.
Member of the pre-opening team
* Ensure various charge documents, rebates, miscellaneous and paid out balance against total of the system
* Ensure end of day / start of day on computer system is completed
* Supervise check-In, check-out, reservations procedures and ensuring that all data is entered accordingly
* Control room rates, room transfers and the assignment of the house use and complimentary rooms
* Prepare F&B reports (Control voids, rebates, duty and complimentary checks)
* Supervise outlets and front office cashiers