Governments & agents relationship manager
IFP Group
مجموع سنوات الخبرة :12 years, 3 أشهر
• Identifying official bodies necessary for business development within allocated countries such as : Chamber of commerce, local authorities, trade associations, national export agencies, conventions & exhibitions bureaus.
• Visiting events in the industry to build relations with government entities and potential agents.
• Identifying government agencies representatives such as commercial attaches & export agencies, local correspondents in the market where ifp operates, as well as adjacent territories whenever it's relevant.
• Identifying potential sales agents relevant for each industrial sector/event and performing the necessary due diligence to select them.
• Identifying procedures & schedules required to obtain government or trade association's support for ifp shows.
• Monitoring competition's moves within allocated countries.
• Performing own market research on given countries to better understand their economic & business environment, in particular: Import/export sectors & economic context, destinations of interest to each country and making sure that such intelligence is shared within the relevant departments of ifp group.
• Visiting existing & potential sales agents as well as government entities in assigned countries to assist in achieving show targets.
• Negotiating agency agreement targets with agents based on addressable markets.
• Communicating relevant information to intermediaries & agents about ifp's participation in allocated shows while supporting the marketing team with appropriate material.
• Utilizing ifp's direct sales team whenever needed to push sales in assigned countries for specific shows while providing them with accurate lists of prospects (either bought or obtained from trade associations & other intermediaries).
• Keeping control of relationship with operations team to ensure optimal coordination and mitigate risk of incidents.
• Conducted meetings and presentations to share ideas and findings based on data analysis.
• Communicated insights and plans to cross-functional team members and upper management.
• Monitored market's external environment and performed the required analysis to grasp every opportunity and avoid any risk.
• Observed competitor's product placement.
• Received client's inquiries, complaints, and found the appropriate solutions for their problems.
• Provided clients with all the necessary support to close the deal.
• Supported clients with financial decisions.
• Achieved sales targets as per the company's objectives.
• Adapted a brand strategy for Opel's target market.
• Maintained brand integrity through marketing initiatives and managed a portfolio of products.
• Set a yearly marketing plan and budget to increase the value and performance of Opel in Lebanon.
• Studied consumer markets, monitored market trends and identified potential areas in which to invest, based on consumer needs and spending habits.
• Conducted all key data related to the market.
• Developed Opel’s growth performance, image and positioning compared to competitors.
• Achieved the allocated sales target for new/used units and accessories.
• Delivered the highest level of customer satisfaction thereby created customer loyalty and repeated sales.
• Updated my own knowledge on product range, features, competitor analysis, sales techniques, and customer handling skills.
• Expanded customer base and strengthened the loyalty of existing customers through suggesting trade-ins, greeting drop-ins, answering questions, accepting and acting upon feedback, recommending promotions and sales campaigns.
• Negotiated sales prices and handling contracts.
• Provided inspired leadership for the organization.
• Developed, implemented and reviewed operational policies and procedures.
• Ensured all legal and regulatory documents are filled while monitoring compliance with laws.
• Supported worker communication with the managing team.
• Identified, addressing problems and opportunities for the organization.
• Promoted the organization’s culture that encourages top performance.
• Communicated goals and objectives.
• Supervised and delivered projects on their respective due dates.
• Monitored existing processes and analyzed their effectiveness.
• Created strategies to improve productivity and efficiency.
• Ensured company policies are followed.
• Optimized profits by controlling costs.
• Hired, trained and developed new employees.
• Resolved customer issues to their overall satisfaction.
• Maintained an overall management style that follows the company's best practices.
• Provided leadership and direction to all employees.
• Ensured product quality and availability.
• Prepared and presented employee reviews.
• Worked closely with the store manager to lead staff.
• Assisted customers whenever necessary.
• Organized employee schedules.
• Ensured that health, safety, and security rules are followed.
• Took disciplinary action when necessary.
• Ensured a consistent standard of customer service.
Bachelor of Business Administration – Major in Management
Associate degree in Accounting and finance