F&B Operations Manager
Saudi Union
Total years of experience :12 years, 2 Months
• Leading the pre-opening establishment of Multi F&B concepts in KSA including all operational and commercial aspects such as pricing strategies, organizational and workforce management, financial reports and market R&D.
•Handling the back-office duties including but not limited to SOPs and manuals, hiring, training plans, technical dashboards setup and macro level reporting system.
• Handled the operations and commercial management in terms of pricing, contracts negotiation, customer service, business planning and office duties.
• Communicated and managed expectations by fully utilizing macro and micro reports, CRM technologies and available resources.
• Developed and maintained existing action plans.
• Worked closely with BOH team to ensure the food safety, SOP's and menu engineering reports are properly executed.
• Conducted competitive analysis R&D focusing on top competitors.
• Created business models based on the market positioning and pricing mechanism along with the stakeholders' vision and direction.
• Collaborated with the marketing team, including Backoffice support, customer success and sales team for reporting and B2B agreements.
• Managed daily operations of multiple concepts for different Investors to meet business goals.
• Supervised and guided managers from different Brands (Hotels, Catering and Restaurants) towards goals achievements.
• Setup of SOPs, manuals and objectives for different concepts.
• Developed a safe, supportive and positive work environment for team members to ensure customer satisfaction' consistency.
• Analyzed budgets and expenses to find opportunities for cost effectiveness and profitability.
• Maintained food quality and hygiene standards properly.
• Participated in major events based on yearly calendar.
• Developed marketing and business development plans to achieve sales targets and increase brand visibility within the assigned area.
• Performed market research for the latest trends and competitors' activities.
• Evaluated existing business procedures and recommending improvements using specific dashboards and data analytical tools.
• Ensured compliance with company's policies and HSE guidelines.
• Managed the Restaurant and Exit Bistro operational and commercial aspects by handling daily, monthly, quarterly and yearly reports.
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