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Charity Wamagata, Waitress

Charity Wamagata

Waitress·Superior Hotels Kenya

Kenya

Bachelor's degree, hospitality management

Work experience

Total years of experience: 3 years, 7 months

Waitress

February 2024 - Present

Superior Hotels Kenya

Naivasha, Kenya

February 2024 - Present

— Present menus and recommend dishes, achieving 15% increase in upsell
revenue.
— Accurately take and deliver orders, maintaining 98% order accuracy rate.
— Handle guest concerns promptly, resulting in 95% satisfaction feedback.
— Support banquet events up to guests.
— Assist in training new staff on service protocols and restaurant standards.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Garde Manger (Cold Kitchen)

October 2023 - November 2023

Lake Naivasha Resort

Naivasha, Kenya Hybrid

October 2023 - November 2023

— Assisted in preparation of salads, cold appetizers, and buffet platters for up to
100 guests.
— Maintained hygiene and food storage standards, reducing waste by 10%.
— Supported chefs in food presentation and plating, ensuring visual appeal.
— Operated kitchen equipment safely and efficiently during meal service.
— Set up salad bars with fresh ingredients in accordance with health regulations.

Company industry:
Hospitality & Accomodation
Job role:
Other

Volunteer

March 2020 - March 2021

Community

Nakuru, Kenya Remote

March 2020 - March 2021

— Participated in community clean-up drives and charity fundraising events.
— Assisted in organizing food drives for underprivileged families.

Company industry:
Telecommunications
Job role:
Medical, Healthcare, and Nursing

Education

NIBS Technical College

October 2023

October 2023

Bachelor's degree, hospitality management

Kenya

Lanet Day Mixed High School

November 2019

November 2019

High school or equivalent, Secondary Education

Kenya

Skills

CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
BUSINESS ETIQUETTE
Intermediate
BUSINESS ETIQUETTE
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY SERVICE
Intermediate
HOSPITALITY SERVICE
Intermediate
HYGIENE
Intermediate
HYGIENE
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
Teamwork
Expert
Teamwork
Expert

Languages

English
Expert
Swahili
Intermediate

Training and Certifications

Certifications
KCPE Certificate

Hobbies

  • Willing to relocate to any location for work.
  • Volunteering in community service and charity events
  • Reading hospitality and self development books
  • Travelling and experiencing different cultures
  • Cooking