Senior Project Manager
NHS Tayside
Total years of experience :11 years, 4 Months
Senior Project Manager/Team Leader overseeing and managing the successful execution of complex IT projects within NHS Tayside. With a strong background in project management, healthcare IT systems, and team leadership. Lead a team of IT professionals, ensuring project objectives are met, and delivering high-quality solutions on time and within budget.
Key Responsibilities:
1. I lead and managed a team of IT professionals, including project managers, business analysts, project support specialists and other relevant roles. I had good resource management skills that led to effective allocation and member availability. I also provided leadership and support to the project team.
2. I developed and maintained comprehensive project plans, schedules, and documents to ensure timely completion of deliverables.
3. I implemented efficient project tracking processes to monitor progress and identify potential risks and issues, ensuring proactive resolution while collaborating with stakeholders to define project objectives, requirements, and deliverables.
4. Ensure effective communication and collaboration among team members, stakeholders, and vendors. Provide guidance and support to team members, fostering a positive and productive work environment.
5. Conducted regular project status meetings to report progress, discuss challenges, providing updates to stakeholders and addressing any concerns or questions while adjusting plans as needed to meet objectives.
Integration Engine project- Implementing a new hub for the IT environment to receive messages from different systems, modify them into formats can be understood by the receiving system and subsequently distribute the message using formats such as HL7, DICOM etc.
CNSST- community nursing safer staffing tool. This was a tool to be deployed to the clinical staff in the region (already being used by NHS England). An innovative tool for trusts to use as part of establishment review and improve service with the right skills.
• I collaborated with cross-functional teams to facilitate communication and alignment on project goals, tasks and timelines while working within the strategic project management office to deliver organizational change solutions.
• Handling key IT and software/applications delivery projects to improve quality of care, patient, and customer experience. Stakeholder management and benefits realization being of essence.
• Prepared project plans, business cases for the approval of board while managing the project scopes by defining, documenting and communicating requirements and constraints to the board.
Project Overview.
Census project to build and improve database with accurate or updated population projections and workforce projections. Providing an accurate picture of the status and features of houses, while also providing comprehensive and detailed data on the whole population in addition to demographic, social and economic characteristics by administrative or geographical level and related rates and indicators (population growth rates, age etc.) by extensive enumeration and CCS survey by project team.
· Planned, Initiated, controlled, and managed all census enumeration operations within my team. Lead, managed and guided a team of enumerators for the census, while ensuring enumeration activities and scrum procedures are followed and tasks completed across the field area.
· Collaborated with internal and external census stakeholders while leading my census project team to ultimately deliver good results.
· Dealt with questions, aid, and resolve issues with public and enumeration staff.
· Facilitated and managed induction and training sessions. I was also responsible for creating and maintaining project plans for entire project duration of my team during the census period, taking into consideration commitments of team members and external factors which may affect the development of the project and full compliance with the company’s policies and best practices.
· Ensured all-round well-being of team and self while following Health and safety procedures.
Project Overview.
Flight plan project preparation and team mobilization for handling of daily flight over project period.
Innovation and development of new processes for the approval of the executives leading to the project to redesign and reposition flight operations processes post covid with the intention to improve passenger experience and reduce time spent with airport.
Change management of the framework and system analysis of check-in operation procedures that manage the flight operation at the local airport pre and post covid for effective service delivery.
· Planned and managed all flight delivery and operations documentations while providing support and leadership to a cross-functional operations team.
· Aircraft Ground Operations supervision. Ramp Agent, cargo services, and passenger services handling.
· Organized, facilitated, and delivered Change and Improvement workshops and scrum events using appropriate tools and skills. Service desk, Sales and Marketing, and ticket issues resolution.
· I was Instrumental in negotiation and procurement of operational requirements for airport restart project post-covid era.
· Produced high level requirements and conducted workflow analysis for team management and effective work delivery.
· Logistics operations, Project management and Business Analysis: Responsible for investigative work into problems and opportunities in existing and new operations. I also promote and manage development of relationships with lead players and other relevant personnel in the aviation industry to facilitate determination of user/functional requirements for flight operations systems. I also gather and analyze detailed software system requirements through communication, negotiation, and collaboration across wide range of disciplines and develop methods and procedures to facilitate this process.
· Scheduled and saw increased client figures per day, providing advice and support on flight schedule and regulations.
· Supported timely delivery of flight operation projects, ensuring outstanding quality and standards.
· Carried out rigorous daily flight operations with meticulous attention to accuracy.
· Used effective people management and organizational abilities to plan duty schedules and rosters.
· Handled incidents and reporting for suspicious or damaged baggage and flight irregularities.
New operations system roll out project with the aim to train and sensitize various staff on the use and effectiveness of new platform for various airlines
The plan gathering of requirements for a community development project. Forecasting to show trends and projections on how equipment and seminars will improve relations between organization and local community.
· Planning controlling and managing projects in passenger service from initiation to completion with good outcomes, on time and on agreed budget.
· Customer Check-in, lost baggage issues handling. customer relations (Lufthansa).
· Business Process Testing: Responsible for the creation and management of test cases, traceability matrix records, from test cases back to requirements. Lost luggage unit handling (British Airways)
· Expert use of interpersonal techniques and maintaining knowledge of flight products and services.
· I promoted and managed development of relationships with lead airlines and other relevant stakeholders critical to the success of aviation operations to facilitate determination of user/functional requirements for by setting up working groups which are integral to success of project(s) while also managing the planning, the reviewing and the evaluation of system development, which may involve updating/upgrading and introducing major new processes to meet operation requirements. I also plan and organize broad range of complex activities and specialist projects.
· Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgement with an emphasis on courtesy.
· Provide Flight supervisor with comprehensive written reports on daily reports for continued improvement of operations.
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