Assistant Information Systems Manager
Hyatt Hotels Dubai
Total years of experience :20 years, 4 Months
• Hyatt Hotels Dubai (Hyatt Regency Dubai) - Assistant Information Systems Manager
o April 2014 - Present
* Installation, Configuration and Administration of VMware and VSphere 5.0
* Administering Configuration and Deployment of Servers 2008/2008R2//2012
* Excellent in Maintaining Microsoft Active Directory Server.
* Very Well Acquainted with Networking Tools (Fluke Networks)
* Excellent Proficiency and Experience in Cabling Networks Outline, Project Planning UTP Cat5e and Cat6.
* Proficient in designing Network Layouts using MS Visio.
* Installation, Configuration and Administration of Physical Servers
* Virtualization and Server Implementation for Hyatt Hotels Dubai
* Managing Delphi Catering Application for Hyatt Hotels Dubai
Establish the Centralized Call Center for Hyatt Hotels Dubai May 2014
Received Global Hyatt Technology Recognition Award Winner
HY-IT Excellence in Service October 2013
Establish the Centralized IT Ticketing System for Hyatt Hotels Dubai April 2013
* Virtualization and Server Implementation for Hyatt Hotels Dubai
* Managing Delphi Catering Application for Hyatt Hotels Dubai
Establish the Centralized Call Center for Hyatt Hotels Dubai May 2014
Received Global Hyatt Technology Recognition Award Winner
HY-IT Excellence in Service October 2013
Establish the Centralized IT Ticketing System for Hyatt Hotels Dubai April 2013
• Hyatt Hotels Dubai (Grand Hyatt Dubai) - Assistant Information Systems Manager
o October 2013 - March 2014
* Administering Citrix Server through Hyatt hotels Dubai Properties.
* Managing Data Backups Symantec 2013, Live Vault and Restoration
* Disaster Recovery and Business Continuity Process
* Web IIS and Apache, DNS/ DHCP and Printer Management
* Administration of Hotel Software's
• Micros / Opera PMS / Triton Guest Delivery / Delphi Systems
• Hyatt Hotels Dubai (Grand Hyatt Dubai) - Information Systems Assistant Manager
o February 2013 - September 2013
* Handling Support Companies when required.
* Maintains only licensed software is used.
* Deputize for the Information Systems Manager when the latter is away and such as be fully familiar with his duties and responsibilities.
* Maintains Antivirus inventory that all computers abide by PCI compliance.
• Hyatt Hotels Dubai (Grand Hyatt Dubai) - Information Systems Coordinator
o February 2012 - February 2013
• Grand Hyatt Dubai - Guest Service Officer
January 2011-January 2012
* Managing Symantec Backup Exec 2010
* Ensures consistent documentation of all software development and technical projects
* Ensures ongoing program of preventive maintenance for all information systems equipment
* Ensures Timely repair and return of any faulty systems or items of equipment
* Ensures that there is adequate inventory of all items of equipment to maintain the operation of the hotel in the event of equipment failures or faults
Position: Transition Trainer/Coach
Program: AT&T UVERSE
Job Description: Train and Assist new hire transition agents and to fully educate them in understanding customer service and training them about the specific support of handling fiber optic connections, Voice over IP (VOIP), IPTV.
November 7, 2005- November 7, 2009
Position: Customer Care Specialist/Technical Support
Program: AT&T Bellsouth DSL and DIAL-UP
Job Description: Handling incoming calls with reference to fixing common Computer problems with ADSL connectivity and Dial-up Connections, Handling Supervisor Calls and providing chat support.
• JOLIBEE FOODS CORPORATION
April 2005- September 2005
Position: Stockman
UST Dapitan Branch, Philippines
Job Description: Handles food delivery, Stocks preparation.
• MCDONALD'S FOOD CORPORATION
August 2004- December 2004
Position: Grill Man
Masangkay, Tondo Branch, Philippines
Leadership 101: "Practical Tools for Young Leaders" | November 28, 2003
Lessons for Success Workshop August 23, 2003
Harvard Mentor Writing Skills May 12, 2011
Opera V4 May 08, 2011
Career Management August 20, 2013
Data Privacy January 01, 2013
• APPLE BYTES COMPUTER STORE
Computer Technician / Encoder
Juan Luna St. Ermita Manila, Philippines
June 2001- June 2002
Seminars and Training
Personality Development | January 14, 2004 |
February 2009 INFORMATICS Computer College Sampaloc, Manila, Philippines Certificate in Advanced MS Office Excel
February 2009 INFORMATICS Computer College Sampaloc, Manila, Philippines
August 2008 INFORMATICS Computer College Sampaloc, Manila, Philippines Certificate in Basic MS Office Excel
July 2008 INFORMATICS Computer College Sampaloc, Manila, Philippines Certificate in Macromedia FLASH
• COLLEGE AMA Computer University 2001-2005
Sta. Mesa Campus Bachelor of Science in Computer Engineering Vice President-Student Council 2004-2005
January 2001-April 2002 Bacani Computer Learning Center Sampaloc, Manila, Philippines Certificate in Adobe Photoshop CS
University of Sto. Tomas 1996-2000 Sampaloc, Manila, Philippines • ELEMENTARY
Dominican School 1990-1996 Sampaloc, Manila, Philippines • VOCATIONAL COURSES Microsoft Office Course