Call Center Operations Agent
Star Corporation
Total years of experience :15 years, 10 Months
• Deliver excellent customer service, at all times. Deal with all inquiries in a professional and courteous manner. Attending escalation calls apart from taking normal calls.
• Conveying the client requirements to the team with regards to the process
• To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes.
• Responsible for handling and doing daily, weekly and monthly sales report of the outlet. Handling and doing the Purchasing and Inventory report.
• Monitor measure and report on production related process performance, general issues. To work closely with other Shift Supervisors to ensure production handovers are effective communications tools.
* Operate POS cash register
* Establish or identify prices of goods, services or admission, and tabulator bills using calculators, cash registers, or optical price scanners.
* Receive payments by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Calculate total payments received during a time period and reconcile this with total sales. Compute and record totals of transactions; keep periodic balance sheets amounts and numbers of transactions.
* Always greet customers entering establishments.
* Maintain cleanliness and orderliness checkout areas..
➢ Princess Marcella Accessories Inc.
SM Pampanga, San Fernando Pampanga
January 2006 - December 2006
-SALES ASSOCIATES / CASHIER-
Job Descriptions: * Always assists customers in a good way, smile and say welcome and thank you sir/ma'am when entering and go out to our store. Be smart in suggesting other items that will go along with what they purchase
* Assist them up to their last transaction
* Greet them when entering our store and always thank them and wish them to see them again.
➢ AMA Computer Learning Center Sto.Rosario St., Angeles City, Philippines -Computer System Design and Programming- October 30, 2000