Charmaine Ercilla

Provide clerical/administrative support and marketing department in coordinating and distributing information relating to sales, service & marketing. Ensuring marking campaign are done regularly to drive revenues.

• Monitoring incoming and outgoing calls
• Providing prompt and professional replies to all customer feedback
• Updating all clients with regards to there mileage and service
• Providing follow up action on service feedback and managing requests for compensation, where appropriate
• Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
• Monitoring and carrying out analysis of customer feedback
• Recording customer feedback details in the Customer Relations Management System for producing management reports
• Supporting the Customer Sales team in times of disruption
• Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery
• Make solution/ give immediate action regarding complaints
• Updates all clients about the status of her or his units
• In Charges showroom area service for maintaining cleanliness
• Assist Sales Consultant Needs

• Provide a co-ordination and administrative services for the hotel sales team to assist with revenue generation of the hotel and indeed all hotels within the InterContinental Hotels Group. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

• Monitoring incoming and outgoing calls
• Providing prompt and professional replies to all customer feedback
• Updating all clients with regards to there mileage and service
• Providing follow up action on service feedback and managing requests for compensation, where appropriate
• Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
• Monitoring and carrying out analysis of customer feedback
• Recording customer feedback details in the Customer Relations Management System for producing management reports
• Supporting the Customer Sales team in times of disruption
• Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery
• Make solution/ give immediate action regarding complaints
• Updates all clients about the status of her or his units
• In Charges showroom area service for maintaining cleanliness
• Assist Sales Consultant Needs

• Prepare Repair Order
• The one who decide either warranty or not
• Posting Data
• Prepare Statement of account (Service Billing)
• Updates all required report
• Make weekly reports & monthly
• Submit warranty claim documents to GMPH
• Follow up customer complained and give immediate action
• In charge pouches or important document send to their respected branches
• Get updates all claims to GMPH