Scrum Master
Shell PLC
مجموع سنوات الخبرة :13 years, 5 أشهر
• Delivered 5M$ Retail business value stream deliveries for South Africa & UK market impacted 300 sites.
• Enhanced team productivity by 30% and reducing delivery time by 25% through the implementation of Scrum and Lean principles.
• Onboarded Scrum practice for more than 6 project teams, Briefing/ coach
others /mentoring multiple awareness workshop for deep learning
.Onboarded team to Scrum, scaling Scrum across organizations, and promoting a culture of continuous improvement.
• Improved project delivery timelines by 25% through optimized sprint planning and efficient backlog management.
• Reduced project costs by 20% through better resource allocation and waste reduction.
• Developed comprehensive onboarding materials, including guides and templates, resulting in a 40% reduction in onboarding time. Mentored new Scrum Masters, fostering a strong Scrum community and knowledge-sharing culture within the organization.
• Implemented continuous improvement practices, leading to a 25% improvement in team velocity and a 20% reduction in defects.
• Successfully scaled Scrum across multiple teams and departments, aligning over 35 team members with Agile practices. Coordinated large-scale Scrum (LeSS) frameworks, enabling cross-team collaboration and alignment on complex projects.
#Business Analyst, MauritiusTelecom, Mauritius
• Publish and report sprint plan, status reports with business prioritized backlog to the stake holder and Steering committees; clear challenge, impediments with impact assessment, resolution and recommendation. Maintain records of feedback, recommendation, Use multiple DevOps and Agile development tools from setup to support and manage team communication, customer requirements recording, change management, effort estimation (t-shirt sizing), accounting, sprint planning . Jira, Kanban, Confluence, Azure DevOps.
• Discovery and analysis to identify opportunities for business IT service improvement to expend further zto deliver customer value; Discuss and endorsed the opportunities with customer and Account Manager for development of that opportunity.
• Data points, fact sheets, customer score updates to program and project management leadership team; Risk assessment/review and mitigate plan broadcasting; Sign offs on As-Is & To-Be processes, translating functional requirements into technical & non-technical with pragmatic approach.
• Proven ability to keep abreast of the new technologies based on the R&D, POC along with the technical team for specific goal/drivers; POC/Proto type assessment with a view of implementing them to increase productivity and efficiency of the organization.
• Experience in the solution design, project implementation, delivery measurement and tracking of operational key performance indicators aligned with SLA.
• Understanding of architectural principles and industry standards aligned with reference architecture related to business domain (as per enterprise architecture); have worked and generated creative solutions based on the analytical facts for different work situations; Learn, acknowledge, encourage and embrace new and untested approaches having potential for improvement.
• On-time delivery using Agile/Waterfall from technical teams both in-house & third party; vendor management, client relationship management, opportunity assessment, finalizing acceptance criteria's for UAT, scope creeps, decision making, support Go Live activities & user formal and informal training activities throughout software development life cycle.
#MTN Shared service Architecture, Africa
• Lad “Shared service & demand management program implementation” at MTN-Uganda as Sr. BA; Delivered digital products & change requests generating a revenue of $4M each year. I worked at
the HUB of MTN SEA (Uganda location) and I used to capture Business Support Systems’ requirement from 4 OPCOs (Uganda, Rawanda, Swaziland, Zambia)
• Worked as E2E functional analyst to review Functional requirement specification of 4 components & their delivery teams to ensure zero leakage on E2E business requirements along with quality documentation
• Alignment and Mapping overall execution plan along with the backlog items; Ensure roles &
responsibility (RASCI), delivery objectives, stakeholders commitment, deliverables artifacts and program schedule are clearly communicated to team members & customers.
• Data management, data points, fact sheets, customer score updates to program and leadership
team; Risk assessment/review and mitigate plan broadcasting; Sign offs on As-Is & To-Be
processes, translating functional requirements into technical & non-technical requirements with
pragmatic approach.