شحادة شحادة

• Qualify buyers by understanding requirements and interests matching requirements and interests to various models; building rapport.
• Demonstrate automobiles by explaining characteristics, capabilities, and features taking drives; explaining warranties and services.
• Marketing and promoting vehicle add-on's such as Finance and Insurance Protection
• Closes sales by overcoming objections; asking for sales negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing.
• Explaining car finance options to customers in a clear and understandable manner.
• Representing the company at trade exhibitions, events, shows and demonstrations.

·Highly skilled and dependable with hands-on experience and excellent training to
perform service, diagnostics, and repairs on domestic and imported automobiles and
performance cars.
·Contribute to repeat and referral business through strong problem-solving skills and
commitment to top-quality workmanship and excellent customer service.
·Expertise interpreting technical specifications; provide leadership to other mechanics to
increase repair accuracy, minimize lost time, and ensure safety compliance.
·Participate in continuous training and professional development activities to maintain
current knowledge of rapidly advancing automotive technologies.

·Examined vehicle and discussed with customers the nature and extent of damage or
malfunction.
·Used high-tech skills to inspect, maintain, and repair automobiles and light trucks.
·Used computerized shop equipment and worked with electronic components while
maintaining skills with traditional hand tools.
·Performed diagnostics to determine whether a component was salvageable or needed
to be replaced.
·Tested and lubricated engines and other major components and replaced worn parts
before they caused breakdowns.
·Examined vehicles and discussed with customers the nature and extent of the damage
or malfunction.

.Developed and maintained outstanding relationships with clients and exceeded their
expectations for customer service while securing their travel arrangements.
.Provided unparalleled service to travelers by providing prompt, accurate and
professional communication.
.Tracked unused e-tickets for exchange toward future trips and personal expenses.
.Helped determine the most efficient way to make flight connections.
.Made transportation arrangements to and from airports.
.Arranged air, car and hotel reservations for individual/group travel in compliance with
corporate travel policies.

·Restock merchandise and handle receiving of merchandise.
·Provide customer service in a fast-paced environment.
·Answered an average of 15 calls per day by addressing customer inquiries, solving
problems and providing new product information.
·Described product to customers and accurately explained details and care of merchandise.
·Directed calls to appropriate individuals and departments.
·Recommended alternative items if product was out of stock.