شكيرب عادل

• Deliver customer service and technical support for online government services, ensuring high client satisfaction and retention.
• Handle 100+ daily customer interactions with detailed, responses to resolve concerns effectively across multiple channels.
• Capture and update call logs in the CRM system to ensure accurate records and follow-up; recommend process enhancements.
• Support inquiries and resolutions across multiple government sectors: Traffic Services, Police Services, and Civil Defence.
• Consistently exceeded customer service metrics, with strong knowledge of quality standards and benchmarks.

• Responded to customer inquiries via chat, email (Gorgias), and calls, achieving a 98% customer satisfaction rate.
• Handled returns, exchanges, refunds, and store credits, maintaining a 99% accurate resolution process.
• Demonstrated deep product knowledge, resulting in a 20% increase in upselling and cross-selling opportunities.
• Managed order processing and fulfilment on Shopify, Amazon, and Noon, achieving a 95% on-time delivery rate.

• Led operations and logistics for five home appliance stores, ensuring inventory management and stockroom maintenance.
• Developed and executed local marketing plans and digital campaigns across social media, driving sales and customer expansion.
• Represented the LG brand, ensuring strict adherence to global guidelines, merchandising standards, and operational processes.

• Advised customers on sports and outdoor products with tailored recommendations
• Ensuring strict adherence to global guidelines, merchandising standards, and operational processes.
• Strong analytical for stock and sales data to support sales, marketing and merchandising decisions.

• Coordinated end-to-end logistics operations including orders processing, dispatch tracking, and customer communication.
• Resolved delivery inquiries and collaborated with delivery teams to optimize routes and improve service quality.
• Managed financial reporting and accounts for a delivery company, coordinating with staff, drivers, and customers while ensuring
legal compliance, stock control, insurance, and fee management.

• Delivered personalized customer service in fast-paced fashion retail, building client relationships through product expertise and
styling advice; contributed to store sales targets through upselling and cross-selling.
• Sales professional with strong product knowledge and merchandising expertise, drivers and customer experience.