Customer Service Agent
National Aviation Services
Total years of experience :6 years, 2 Months
➢ Customer Service Agent (23 - October 2012 - Present)
National Aviation Services
Hala Kuwait and Pearl Lounge
Kuwait International Airport
Brief Job Description: (Hala Kuwait)
• Makes appropriate service bookings or reservations received through call, email or walk-in customers such as meet and assist service, flower arrangement/ visa delivery assistance, limousine and hotel accommodation assistance and visa upon arrival requests and enters all data into the system.
• Meets and assists the arriving and departing passengers at the boarding gate or check-in counters and assists them with the immigration or check-in formalities.
• Arranges or carries out flower delivery service, endorses the passengers to the concerned personnel/ hotel for the limousine services or hotel accommodation assistance, etc.
• Attends to and replies to customer inquiries, concerns or requests received via phone, email or walk-in customers at Hala Kuwait Counter.
• Follow through with the customers or clients after the completion of service and cross sell other services.
• Generates reports required as assigned and necessary - incidents reports, etc.
(Pearl Lounge)
• Provides various receptionist services to the lounge, attends to the guest' inquiries, concerns etc.
• Meets and greets the guests, advises them f the lounge's services and requirements, enters their data into the system and guides them to the lounge's facilities as necessary.
• Answers and attends to phone calls and emails received at the lounge.
• Conducts public announcements inside the lounge through the use of a public-address system for reminders, flight related or boarding time announcements and other important information.
• Generates a Lounge Handling Report for each airline, corporate customer or walk-in passenger handled during the shift.
(Call Center)
• Answers and attends to all general phone call inquiries, concerns or request received in the call center and or directs them to the intended recipient or personnel for the required action.
• Provides administrative assistance in creating name cards for the Hala Kuwait meet and assist service, coordination services, checking and responding to Hala Kuwait received mails and assists in doing the needed follow-up with the customers, etc.
• Carries out cross selling of other services/ telemarketing activities.
• Responsible to comply with the applicable laws, regulations and procedures of NAS and their customers.
• Responsible for excising due diligence toward Health and Safety of self & others in the organization as well as environ with the customers, etc. mental protection issues.
• Responsible for Safety & Quality of the function/Task performed.
• Responsible for reporting to his superiors' occurrences, events violations and acts that may affect safety, security and company reputation.
➢ Sales Representative (18 January 2010 - 30 September 2012)
United Foodstuff Industries Group Co.
SABLE
Kuwait
Brief Job Description: • Receives daily delivery orders for the shop.
• Manage to monitor all movements of Chocolates, Sweets, Cakes and Bakery product.
• Ensures effective trading, operation and costumer relation.
• Assures high standard quality of each product.
• Manage the daily inventory.
• Make the store order for the shop needs.
• Maintain the cleanliness of the shop.
➢ Food Server/Partime Job (October 2010 - April 2012)
Ministry of Health
United Foodstuff Industries Group Co.
SABLE
Brief Job Description: • Receives daily delivery meal for the school.
• Arrange the foods.
• Count all the students.
• Make sure that the number of foods is equal to the number of the students.
• Distribute and serve the food to the students.
• Clean the area.
➢ Sales Consultant/Telemarketer (16 April 2007 - 20 December 2008)
ProMark Strategies / Legendary Gold Club
Legend International Resorts Ltd.
Subic Bay Metropolitan Authority (SBMA)
Waterfront Road, Subic Bay Freeport Zone, Olongapo City, Philippines
Brief Job Description: • Greets the clients politely.
• Promote the hotel.
• Willingness to sell the membership.
• Discuss all the benefits and other privilege that the members would get once they avail the offer.
• Sell the membership of the hotel over the phone without misrepresenting.
• Save all the information of the clients/ guests/ members for records purposes.
• Manage the time when dealing to the clients.
• Establish rapport.
• Assists the guests/ members with their future bookings.
• Assists the guests/ members on the facilities of the hotel.
• Make the guests/ members feel comfortable with their stay.
➢ Clerical Assistant / Summer Job (16 April 2008 - 6 June 2008)
PAG-IBIG Fund Branch Office
Dinalupihan, Bataan. Philippines
Brief Job Description: Was selected to be one among the four "Summer Job Employee" during summer break. Was assigned at the Accounting Department and tasked to collate/ sort/ file receipts and documents for short all their accounts are being process in this office. Likewise tasked to reproduced various documents for the department and do other related duties as directed.
Vocational: Technical Education Skills Development Authority (TESDA) College of Subic Montessori / Dinalupihan, Bataan. Philippines Course: Front Office NC II Date Graduated: December 2009
College: BATAAN PENINSULA STATE UNIVERSITY /Dinalupihan, Bataan. Philippines Course: Certificate in Micro-Computer Systems Date Graduated: March 2008
Secondary: BATAAN STATE COLLEGE / Dinalupihan, Bataan. Philippines Date Graduated: March 2004
Primary: DINALUPIHAN ELEMENTARY SCHOOL / Dinalupihan, Bataan. Philippines Date Graduated: April 2000 •TRAININGS: