Chenee Ann Estrella

• Coordinate sales team by managing schedules, filing important documents and
communicating relevant information
• Manage Dubizzle, Propertyfinder, Bayut and other portals for property listings.
• Manage how to apply an agent in Trakheesi System for BRN card and other license.
• Making Quotation and Payment details.
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies
• Answer general phone inquiries using a professional and courteous manner
• Direct phone inquires to the appropriate staff members
• Reply to general information requests with the accurate information
• Greet clients/suppliers/visitors to the organization in a professional and friendly manner
• Use computer word processing, spreadsheet, and database software to prepare reports,
memos, and documents
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Forward incoming general e-mails to the appropriate staff member
• Provide secretarial and administrative support to management and other staff

• Listen and respond to customers’ needs and concerns.
• Provide information about products and services.
• Take orders, determine charges, and oversee billing or payments.
• Review or make changes to customer accounts.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Research answers or solutions as needed.
• Refer customers to supervisors, managers, or others who can help.

• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Answer, screen and forward any incoming phone calls while providing basic information when needed
• Receive and sort daily mail/deliveries/couriers
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

• Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
• Must act as a bridge between the company and its current market and future markets.
• Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
• Help management in forthcoming products and discuss on special promotions.
• Review their own performance and aim at exceeding their targets.
• Record sales and order information and report the same to the sales department.
• Provide accurate feedback on future buying trends to their respective employers.