Chenette Tumala Cervantes, Customer Service Agent

Chenette Tumala Cervantes

Customer Service Agent

Saudi Arabian Airlines

البلد
الفلبين
التعليم
بكالوريوس, Tourism
الخبرات
19 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 years, 1 أشهر

Customer Service Agent في Saudi Arabian Airlines
  • الفلبين
  • أشغل هذه الوظيفة منذ مايو 2012

• Performed variety of tasks such as making and confirming reservations, providing fare quotations, issuing tickets and handling payments over the phone and in person.
• Served as buffers at airport terminals between the airlines and customers when flights are delayed or re-routed.
• Handled Umrah and Hajj operations with greater number of pilgrims.

Customer Service Representative في Jetstar Airways – Stellar Philippines, Inc.
  • الفلبين
  • فبراير 2011 إلى يناير 2012

• Answered inbound calls in support of customers’ needs, flight booking and ticketing.
• Managed significant rescheduling of flight delays, cancellations, oversold and misconnections.
• Escalated and resolved customers’ disputes, ensuring customer satisfaction and repeat business.

Senior Customer Sales and Service Agent في Emirates Airline
  • الإمارات العربية المتحدة - دبي
  • فبراير 2006 إلى ديسمبر 2009

• Successfully carried out Emirates Airline’s flight booking and ticketing solutions, increasing sales effectively to the company.
• Maintained superior performance and exceptional work at whatever position posted.
• Won several “Staff of the Month” awards for the category.

Supervisor في Tri-C’s Travel and Tours Corp
  • الفلبين
  • سبتمبر 2002 إلى سبتمبر 2004

• Recruited, hired, supervised, scheduled and motivated staff up to 20 employees.
• Trained staff to enhance customer service and increase profits through suggestive selling.
• Planned marketing campaigns to increase visibility of the travel agency, analyzed market demographics, defined target market and determined advertising placement.

الخلفية التعليمية

بكالوريوس, Tourism
  • في Centro Escolar University
  • مارس 2001

Specialties & Skills

Complaints Handling
Tour Management
Phone Sales
Hospitality
Customer Service
Customer Service Handling
Administration Skills
Management Skills
Analytical and Problem Solving Skills
Leadership Skills
Interpersonal/Social Skills
Communications Skills

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Amadeus Ticketing (تدريب)
معهد التدريب:
SAUDIA Kuala Lumpur, Malaysia
تاريخ الدورة:
February 2015
المدة:
32 ساعة
Passenger Fare Construction and Ticketing (تدريب)
معهد التدريب:
SAUDIA Kuala Lumpur, Malaysia
تاريخ الدورة:
June 2014
المدة:
48 ساعة

الهوايات

  • Web Browsing