Technical Support Engineer
M.H.Alshaya Co
Total years of experience :3 years, 0 Months
Responsible for achieved and maintaining call statistics like number of calls answered, number of cases closed or issues resolved.
Configuring and troubleshooting of ADS & MHA in client machines.
Maintenance of hardware and software environments in Windows client machines.
Maintaining and troubleshooting Laptops, PC's, Printers, Scanners, snd various peripherals.
Network maintenance & resolving LAN connectivity issues.
Responsible for Wi-Fi configuration and troubleshooting.
Responsible for Anti-Virus Console and up gradation.
Configuration and Troubleshooting MS Outlook.
Installing and Troubleshooting of applications like Oracle 9i, Oracle 10g, FTP, FoxPro, Stock Distribution, KCC, FMC, VPN, SQL, TOAD, ARES, AIMS, COGNOS, COMS.
Configuring and maintaining the VOIP Phones like, T-22, T-26, T-38, Polycom & Avaya devices.
Configuring and Troubleshooting BlackBerry Phones.
Maintenance of hardware and software environments in Windows client computers.
Network maintenance & resolving LAN connectivity issues.
Maintaining and Troubleshooting Laptops, Printers, Scanners, and
Networking Connectivity Issues.
Managed and supported software applications. Handled the most effective installations involved with these software packages and software upgrades.
Provided support and administration of company's computer systems and networks, including Windows XP, 2000, 2003 & 2007.