Sr. Engineer specialist
concentrix
Total years of experience :2 years, 6 Months
Operating System Troubleshooting:
• Demonstrated proficiency in diagnosing and resolving issues related to Windows operating systems (Windows 8.1, 10, 11).
• Conducted thorough system analyses to identify root causes of performance issues, successfully improving system efficiency by 25%. Office Application Expertise:
• Led troubleshooting efforts for Microsoft Office Suite and Google Workspace applications, ensuring uninterrupted workflow for a user base of \[number\] employees. Customer-Centric Support:
• Provided comprehensive technical support to end-users, delivering solutions via Live chat and remote assistance.
• Maintained a customer satisfaction rating of 4.5/5 through effective communication and problem resolution. Problem-Solving and Documentation:
• Developed and maintained a knowledge base of common Windows and Office issues, contributing to a reduction in resolution time.
• Documented troubleshooting procedures, creating a standardized guide for the team, resulting in improved efficiency and consistency in issue resolution. Tier 2 responsibilities:
• Worked as a tier 2 technician for windows and office end-users when my team had requirement.
• Documented escalation cases and helped end-users with solutions for the cases escalated by T1
divinchangappa41@gmail.com