Team Leader
Lobby Lounge
Total des années d'expérience :8 years, 0 Mois
Nov. 19, 2012- March 08, 2014
Team Leader- Lobby Lounge
RESPONSIBILITIES:
• Allocating tasks to staff
• Ensuring the performance of the staff is of a high standard
• Reporting to Management (Sending emails, making weekly sales report, cakes sales report.)
• Organizing Holidays and Trainings
• Discussing and Resolving Problems
• Carrying out Performance review
• Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.
• Motivate & inspire team members Lead by setting a good example (role model) - behavior consistent with words
• Support new team members in working through induction programmed; ensure that they have the necessary knowledge to effectively participate on the team.
• Recognize & celebrate team & individual accomplishments & exceptional performance Contribute to staff appraisals & supervision process.
• Ensure appropriate staffing levels are maintained to provide effective care provision.
• Manage staff sickness levels, organizing necessary cover on a day-to-day basis.
• Organize & facilitate regular staff meetings.
Provide necessary organizational information to staff team.
Nov. 5, 2011- Aug. 3, 2012 Norwegian Cruise Line (JEWEL)
Restaurant Hostess- Italian Restaurant
RESPONSIBILITIES:
• Make sure all menus are wiped down, free of spots or stains, and complete.
• Make sure entry doors are clean, free of debris and inviting.
• Open the silverware and check how much reservation is in the system.
• Check with manager to assure there are no large or private parties you do not know about.
• Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand)
• Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.
• Make sure the server is aware they have been sat.
• Keep the counts for individual server so things come out fair at the end of the night
• Say good-bye to all of the guests. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. You should check with every guest and if there was any kind of problem quickly get a manager.
June 24, 2008-Oct. 12, 2011 Jumeirah Emirates Towers
Restaurant Waitress- Scarlets Restaurant
RESPONSIBILITIES
• Greet guests and handle all service issues in an immediate and gracious manner
• Provide excellent guest service in an efficient manner.
• Be knowledgeable of all menu items, specials and item specification, and adhere to those specifications.
• Maintain cleanliness of the preparation, service and dining areas
• Complete duties assigned during each shift.
• Follow the correct food preparation, and sanitation procedures.
• Develop and promote a teamwork attitude with all co-workers.
Feb. 9, 2006-June 13, 2008 Al bustan Rotana hotel
Captain-waitress - Italian Restaurant
RESPONSIBILITIES
• Making weekly duty schedule of the staff.
• Attend daily F & B briefing.
• Making monthly training schedule for the staff.
• Greet guests and handle all service issues in an immediate and gracious manner.
• Provide excellent guest service in an efficient manner.
• Maintain cleanliness of the preparation, service and dining areas.
Tertiary: University of Mindanao Year: 2003 Course: Bachelor of Science in Commerce Major in Marketing
Vocational: ACLC- AMA Computer Learning Center Year: 1997 Course: Computer Secretarial
Elementary: Buhangin Central Elem. School Year: 1993