Customer Relations Associate (PT)
NIYO MEP Engineering Consultants
Total years of experience :18 years, 2 Months
Organizing regular meetings and handle client communications.
Analyse and resolve client concerns in timely and professional manner.
Provide excellent client support and ensure client satisfaction.
Escalate and discuss complex client issues with management for resolutions.
Interact with clients to execute ongoing and ad-hoc projects.
Attend educational trainings for professional growth.
Follow company standards and ensure high quality and productivity.
Work with cross functional teams to address client requests and inquiries.
Maintain high level of professionalism and competence when dealing with clients.
Prepare business presentation and draft reports for clients.
• Management of administrative department teams
• Preparation of Prequalification documents
• Management of Executive Agendas
• Interface with clients, accountants and internal departments
• Sending of e-mails to clients and partners communication
• Creation and manging the communication tools
• Interacts with clients, managers and with internal departments
• Coordination of site staff
• Filing and sorting of documents
• Mail Management & information search
• Organizing mounds of paperwork into confidential, detailed oriented filling
• Coordinated tasks for Board and Staff Meetings and assisted with the preparations of agendas, meeting papers, recording and typing minutes
• Managing the meetings with Client, Supplier and Sub Contractors
• Routing of vital documents promptly with 100% confidentiality
• Co-ordination of day to day activities with the senior manager.
• Assist the senior manager for the process of recruitment and selection of all new employees and contract staff.
• Provide consultation to HR Manager on employee relations issues, and all disciplinary issues within the company.
• Assist all redundancy situations including calculations, financial guidance and communications to affected employees.
• Managing of Health Insurance and Safety for the entire site including risk assessments and to engage with site staff, consultants on an ad hoc basis.
• Work closely with management and employees on all grievance issues within the company.
• Work closely with senior management to identity, develop and implement training and development programs in line with the business objectives.
• Provide senior management and others with various types of employee reports including absconding, absence, compensation, annual leave, overtime costs and headcount etc.
• Support people managers & payroll activities including salary benchmarking and the bonus process.
• Evaluating competencies & training needs for all employees.
• Ensuring company compliance with all legislation and advising managers on all industrial relations issues.
• Maintaining a tracking facility to enable documents to be updated easily.
• Scanning in all relevant new documents.
• Checking despatch documents are accurate.
• Presentation and filing of documents and drawings.
• Responsible for maintaining hard copy information.
• Issuing and distributing controlled copies of information.
• Ensuring all documents are as up to date as possible within electronic filing systems.
• Provide assistance in the preparation of Monthly Project Reports
• Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.
• To generate the various document control reports as required.
Accounting Activities - Preparing Invoices, Regular checking of Accounts Receivable and Payable, Inventory Management, Budgeting and Reporting, Implementing systems, procedures for timely preparation and maintenance of books of accounts in compliance with accounting standards. Preparing and reconciling bank and cash transaction/statements. Managing the accounts receivables and payables, and tracking the same for timely remittances and payments. Preparation of Biannual - Income & Expenditure Statement.
Accounting Activities - Preparing Invoice, Regular checking of Accounts Receivable and Payable, Inventory Management, cash Budgeting and Reporting, Implementing systems, procedures for timely preparation and maintenance of books of accounts in compliance with accounting standards. Preparing and reconciling bank and cash transaction/statements. Managing the accounts receivables and payables, and tracking the same for timely remittances and payments. Preparation of monthly/ yearly - Profit & Loss Account and Balance Sheet.
Documentation- Preparation of Letter of Credit Application, T.T. and Import/Export Documents.
Specialisation in Materials & Inventory Management.
Cost Accounting as Elective Subject