Country Sales Manager
Fine Hygienic Holding
Total years of experience :17 years, 10 Months
Managing Away from Home Sales Team Forecasting sales Revenues Forecasting required volumes to be produced Developing sales Process and tools Conducting Trainings for the Sales team Setting sales plans and strategies Approving prices and discounts offered to accounts
conducting Monthly Sales Meetings with the Sales team Leading the change in culture and business processes Creating Joint values between the company and the accounts Closing cluster and regional deals
Measuring Sales Team performance and daily inputs Managing Key accounts On job coaching to the sales team Following up on accounts overdue and collection Managing team’s pipeline to ensure that the sales cycle is going according to the plan Ensuring that all the accounts are getting a world class customer experience
Acquiring new accounts and retaining lost customers Overlooking the operations of accounts requests Retaining lost customers, the hotel services and solutions to the Potential clients Generating leads and prospects by being updated with the projects and changes in the Egyptian Market
Managing Flight, hotel and transportation bookings Prepare operations plan for upcoming flights and trips Preparing back up plans in case anything went wrong Forecasting expected excursions sales to be able to make necessary bookings in advance Ensure all necessary payments are sent and received in time
Studying the subject to be discussed on the show Preparing and planning how to deliver the information to make it simple for the audience
Selling Leisure and corporate travel trips Following up on the operations of the sold trips Negotiating Travel Solutions contracts with B2B Clients Conducting Surveys to have insights on the travel trends
Handling Customer Requests and Complaints Making outbound calls to the assigned portfolio to ensure customer is satisfied
Finalizing all requests on the communicated SLA Delivering world class customer experience by handling all calls in a professional manner
Facilitating Check in and Check out of the hotel guests Handling customers’ requests and assign it to concerned department Working closely with the group reservation department to make sure that each group requests has been set and applied
Travelling with the guests to ensure smooth implementation of their leisure program Taking necessary actions in case of any emergency Sell tours and excursions that are not included in the program
Hotel Management
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