Cherine Mohamed

• Preparing or updating employment records related to hiring, transferring, promoting, and terminating
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Ensuring new hire paperwork is completed and processed
• Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
• Addressing any employment relations issues, such as work complaints and harassment allegations.
• Assists in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.
• Implementing the organization’s recruiting strategy
• Interviewing applicants.
• Administering pre-employment tests.
• Assisting with completing background investigations.
• Processing transfers, promotions, and terminations.
• Handling Insurance cases, with the claims and the chronic and all the approvals of any surgeries for all the company.
• Handling the bank accounts cases, and responsible to open the bank accounts for all the employees.
• Have good organizational and administrative skills.

• interview people looking for work, and record relevant personal and work details to match them with appropriate jobs
• receive and record job vacancy information from employers
• organize advertising, interviewing and selection processes for recruitment campaigns
• conduct and analyze psychometric (personality, behavioral style, ability or aptitude) tests
• interview job seekers and prepare shortlists of candidates for referral to prospective employers
• check references and suitability of applicants before referring to employers
• prepare resumes and correspondence for suitable applicants to forward to employers
• advise job seekers regarding personal presentation at interviews and about their written applications and resumes
• arrange appropriate training in job skills
• assist with sales and marketing duties designed to increase the client base, including visiting employers to assess working conditions and discuss consultancy services and fees
• observe jobs to obtain information about job requirements
• prepare job descriptions and letters of appointment
• Prepare rosters and duty statements, as well as organize security passes and identification.

Keep up-to-date employment requests sheet to know the opening positions.
Search in the CVs files to get qualified and fitting candidates to fill the vacancies.
Develop the scheduling interview sheet to organize the interview day.
Update the scheduling interview sheet to track candidates show up.
Analysis the acceptance and rejection rate to maximize interview time usage.
Set appointments with line managers to interview candidates.
Call candidates to inform them with interviews’ dates and company’s address.
Ensure employment application completion to have complete data about the applicant.
Administer employment tests to ensure applicants’ English and computer literacy.
Follow up with line managers the interviews’ results and employment applications not to lose any application.
Update employment request follow up sheet to track hired candidates.
Deliver the new hires applications & offer letters to payroll & employee relations sections to start on boarding process.
Generate monthly recruitment reports to review the planned versus achieved.
Follow up with the line managers the assessment of new hires’ probation period.
Set the start working dates with the accepted applicants and inform them with the hiring documents.

Organize CV

Develop and maintaining relationships with clients and achieve agreed sales targets.
Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them.
Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;
Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;
Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives;
Conduct assessments of clients’ credibility and perform billing duties at their requests;
Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction;
Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;
Prepare and make report on market analysis, competitor analysis and market trends;
Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;
Research clients’ business strategies, markets, competitive landscape and operating methods.

Handles internal and external customer inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
Be prompt for work and back from breaks.
Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
Builds a customer relationship/partnership, which adds value to the customer leading to a long-term profitable relationship.
Shows a broad knowledge or products and services and their competitive advantages.
Follows the appropriate guidelines and procedures for any given situation.
Opens and Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

for e-Services
Responsible of all the steps required for candidate sourcing, Head Hunting and interviews coordination
Source and qualify candidates through the website and networking, manage multiple researches of different levels, conduct phone interview and pre-screens to assess candidates, post and manage board postings.
Source of candidates through Internet job boards, as well as performing cold calls in sourcing passive candidates.
Head hunting calls across different parts of the world.
Coordinate interviews with candidates and clients and do follow up.
Identify sales leads, pitch our services to new clients and maintain a good working relationship with new contacts.
Close new business deals by coordinating requirements; develop and negotiate contracts; integrate contract requirements with business operations.
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Assist in developing and maintaining marketing strategies to meet agreed company objectives.
Conduct market research in order to identify market requirements for current and future services.
Analyze market trends and identify target markets and developing strategies to communicate with them.
Achieve frequent, timely and positive media coverage across all available media.
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.

Mystery-shoppers rounds

Checking airline timetables & seat availability
Selling/wait listing/amending/cancelling flights
Creating booking files including special meals & seat requirement
PNR data change and delete
PNR mandatory and optional fields
Building a complete PNR
Flight service information
Manual Fair Construction
Refunds
Exchange Of Tickets