IT Support
Prince Mohammad Bin Fahd University
Total years of experience :36 years, 1 Months
Perform desk‐side support service per Client’s pre‐defined/location specific service process.
•Manage workflow and service request through Client’s call ticketing system.
•Imaging/Re‐Imaging end user desktop and laptop machines.
•Software installation, configuration, and troubleshooting for end users.
•Hardware and Software upgrades.
•Performance as defined by the appropriate team leader.
•Network printer installation/configuration.
•General Desktop Support/Project Coordination/Move activities
•High level of end-user focus and strong end-user support commitment.
•Support and assist colleagues; commit to and be accountable for overall group success.
•Work with other support groups and vendors to provide seamless support to end-users.
•Monitor, analyze and address reliability and performance issues.
•Analyze problems, develop creative solutions and assess risks/benefits.
•Develop strategies for resolving them and preventing future occurrences.
•Work with 1st level support group to assist with application design/development/upgrade testing and implementation.
•Assess and address compliance with applicable IP Policies, Standards and Technical controls.
•Continually keep abreast of and understand Clients IP policies, standards and technical controls and compliance process. Advocate and promote IP awareness and compliance.
•Document supported system and application procedures and processes.
•Staffing the help desk as needed.
•Occasional after‐hours and weekend support.
•Participate in project work as assigned.
Academic Computing, IT department PRINCE MOHAMMAD BIN FAHD UNIVERSITY, DHAHRAN SAUDI ARABIA 2021> PRESENT
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• IT HELP DESK Academic Computing, IT department
Academic Computing, IT department PRINCE MOHAMMAD BIN FAHD UNIVERSITY, DHAHRAN SAUDI ARABIA 2010 > 2019
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• TRAININGS WORK EXPERIENCE (continuation)
Repair/Troubleshoot pc and network.
•Technical support for software and hardware issues in the offices, classrooms and Labs.
•Update system as soon as new version of OS and application software comes out
BRANCH OF INDUSTRY : Airline Ticketing/Reservation Agency (Amadeus System
BONIFACIO GLOBAL CITY, TAGUIG CITY, METRO MANILA, PHILIPPINES 2007 > 2010
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Travelfast International, Inc (Airline Ticketing / Reservation Agency (Amadeus System)) BONIFACIO GLOBAL CITY, TAGUIG CITY, METRO MANILA, PHILIPPINES MAY 2007 > OCT 2007
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Assist students whenever they are having problems in using the computer
•Update system as soon as new version of OS and application software comes out
•We endeavor to provide a productive environment in all our computer labs, and ask that all our users help us with achieving this. We ask that everyone work quietly, using only software provided from the network, and that they restrict their work to that relevant to their studies
•Maintain Local Area Network of the Institution.
•Repair all the computers that are having a problem immediately.
SEMINARS AND TRAININGS
•Attended training entitled “Amadeus Basic Course”
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