chetan vishwakarma

ensured
scalability for high-volume event operations.
Outcome: Delivered enterprise-grade CMS supporting 500+ attendees per event; 40% reduction in manual coordination
overhead; adopted across 3 investment banking client accounts.
▸ Drive end-to-end product lifecycles from discovery to launch, including roadmap planning, sprint delivery, and
stakeholder reporting across B2C digital platforms.
▸ Conduct data-driven funnel analysis to identify drop-off points and optimize conversion - achieved 12% improvement
in lead conversion through targeted form redesign and campaign optimization.
▸ Drove 10% growth in customer acquisition through weekly product performance reviews, A/B testing, and targeted
digital campaigns.
▸ Define, track, and report product KPIs including conversion rates, engagement metrics, feature adoption, and
retention to senior stakeholders.
▸ Prioritize product backlog using RICE/MoSCoW frameworks, aligning feature delivery with business OKRs and
quarterly targets.
▸ Collaborate with engineering, design, and marketing teams across 2-week Agile sprint cycles to ensure on-time, high
quality product releases.

▸ Owned product strategy, roadmap, and end-to-end delivery for a manufacturing-focused CRM platform supporting
RFQ management, supplier collaboration, production tracking, quality audits, and logistics workflows.
▸ Defined product vision and translated business objectives into a prioritized roadmap by collaborating with 15+
stakeholders across procurement, operations, quality, logistics, and leadership functions
▸ Led product discovery workshops with 10+ business units to identify user pain points, evaluate workflow
inefficiencies, and define high-impact features aligned with business goals.
▸ Managed and mentored a cross-functional team of 12+ members including developers, QA engineers, designers, and
business analysts, ensuring timely delivery of roadmap commitments.
▸ Owned product backlog, feature prioritization, release planning, and sprint execution across bi-weekly Agile cycles,
balancing customer needs, business priorities, and technical constraint.
▸ Drove process optimization initiatives by identifying critical workflow bottlenecks across procurement and operations,
improving operational efficiency and enhancing user experience.
▸ Established product success metrics and operational KPIs through executive dashboards and reporting frameworks,
enabling data-driven decision-making and roadmap prioritization.
▸ Partnered with business and technology teams to proactively manage risks, dependencies, and delivery challenges,
consistently achieving project milestones within committed timelines.

▸ Executed a 2.5-year end-to-end overhaul of a CRM mobile application for financial services — managed UI/UX
redesign, feature rollout, and module delivery across 6 major releases, improving user satisfaction scores by 25%.
▸ Implemented a Research, Sales & Trading platform for 3 investment banking clients, managing full requirements
lifecycle, design coordination, and go-live execution within agreed timelines.
▸ Owned the Conference Management System (CMS) product supporting enterprise-level event operations for 500+
attendees per event — reduced manual coordination overhead by 40%.
▸ Served as primary liaison between 8+ business units, technical teams, and client stakeholders — maintained 90% on
time delivery rate across all project milestones over 2+ years.
▸ Produced advanced business cases, ROI models, and change management presentations for C-suite stakeholders
▸ Authored 30+ BRDs, FRDs, SRS documents, and functional flow diagrams to enable accurate technical implementation
— reduced rework rate by 20%.
▸ Collaborated with UX designers on CRM redesign, driving 25% improvement in task completion rates through
enhanced navigation and simplified user journeys.