chetna شارما

+ Hired as Senior Associate: Operations.
« Promoted as Team Leader on November 1st, 2024.
+ Handling and verifying documents of each case.
+ Providing case management; maintaining
a portfolio of more than
2000 clients on a monthly basis; cost management through liaising
with assessors and external vendors.
+ Conducted more than 40 training sessions for batches of more
than 12 candidates.
« Recreation of SOP for the department to ensure smooth and
efficient workflow
+ Advise customers of their policy entitlements and explain the
claims and repair processes as required.
+ Meeting Key Results Areas, which are in line with overall business
objectives.

+ Experience in Voice, Chat and email pracess with Amazon Business
clients.
« Tracking and providing updates to buyer for shipments.
+ Handling and providing documents for products like invoices,
warranty card, packing lst, etc.
+ Following up and Solving client issues related to delivery,
products received, defective or damaged products, Issues with
delivery agent, creating tickets, etc.
« Planning and scheduling deliveries, pickups from seller warehouse
to the buyer.
+ Coordinate returns and replacements in case of product damage or