Customer Service Representative
MTN Nigeria
Total des années d'expérience :17 years, 5 Mois
o Market new and existing products to customers.
o Verify and update customers’ details.
o Search all premium customers whose sim cards have not been registered with MTN.
o Conduct customers’ feedback survey on MTN products and services.
o Win back customers who have stopped using our products and services.
o Co-ordinate the team to work together and get the best results.
o Organised my team and her workload and make sure performance is kept to a high standard.
o Monitored the team's performance.
o Helped in developing the team’s training schedules.
Outbound Project: Campaign Management August 2011 till date
o Market new and existing products to customers.
o Verify and update customers' details.
o Search all premium customers whose sim cards have not been registered with MTN.
o Call and encourage such customers to register their sim cards.
o Conduct customers' feedback survey on MTN products and services.
o Win back customers who have stopped using our products and services.
• Identify and resolve customers issues effectively and efficiently with the acceptable standard.
• Follow through on customers' queries, prompt resolution and feedback.
• Enlighten and educate customers on new products and services within MTN.
• Educate customers on use of products and services.
• Provide information regarding account or product enquiries.
• Market MTN products and services to current and prospective customers.
Team Lead September 2009 - June 2010
o Coordinated the team to work together and get the best results.
o Organised your team and its workload and make sure performance is kept to a really high standard.
o Monitored the team's performance.
o Helped the team's training and development.
• Managed existing relationship with customers.
• Market bank products and services to existing and potential customers.
• Created new relationship between bank and customers.
• Credit write up for customers.
• Handled foreign trade transactions for customers.
• Managed branch treasury.
• Manage existing relationship with customers.
• Market bank products and services to existing and potential customers.
• Creating new relationship between bank and customers.
• Credit write up for customers.
• Handling foreign trade transactions for customers.
• Managing branch treasury.
June 2008 - August 2008 BUA International
Customer Service/HR Officer
• Receive all clients and visitors and attend to their enquiries.
• Handle all incoming and outgoing phone calls.
• Receive, stamp and sort delivered mails to appropraite departments.
• Supervise test for prospective employees.
• Ensure proper filing and documentation of staff files.
• Organise and prepare staff meetings.
• Managed all academic issues of pupils in a class.
• Evaluated pupils abilities to assimilate and understand.
• Organised seminars on the importance of child education.
• Managed all health issues in and around the school premises.
• Managed client site to meet needs according to contract terms.
• Increased contract value monthly by 50% using other DQC services such as: recruitment and training.
• Provided best HR practice for clients by management of Human Resource activities.
• Created detailed and accurate report of DQC services to client stating all daily, weekly and monthly activities and measuring impact on client.
2013 Diploma in Human Resource Management (ALISON)
2000 - 2005 B.A. Foreign Language and Translation Studies (French) (2nd class Upper Division) Abia State University Uturu, Abia State
1993 -1999 Senior Secondary School Certificate Tonia International College Coker, Lagos State
