كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
chinthakan k, Major Incident Manager

chinthakan k

Major Incident Manager·Global Technology Services

الهند

بكالوريوس, Electrical & Electronics Engineering

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 2 أشهر

Major Incident Manager

يناير 2012 - سبتمبر 2013

Global Technology Services

الهند

يناير 2012 - سبتمبر 2013

1. IBM, Bangalore, India 02-Jan 12 to Till date
Customer Base BHP Billiton
Business Unit Global Technology Services - Service Delivery
Environment IT Production Support
Role Major Incident Manager


Major Incident Manager
• Manage, drive and coordinate high priority (P1/P2) Technical Service Restoration calls, ensure process compliance, documentation of incident record with recovery details and timelines, send notifications/updates, escalate/engage senior management for additional incident focus.
• Service Reporting to Management team to advice on all incidents, resolution and SLA breach.
• Provide thought leadership around IT Major Incident Management and Process Improvement
• Represent Incident Management team on Daily Service Meeting call and advice on Outages in progress, Outages that occurred and resolved in the last 24 hours, any major planned changes etc.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Incident Manager (Critical)

ديسمبر 2006 - ديسمبر 2011

IT Production Support for Financial Services

بنغالورو، الهند

ديسمبر 2006 - ديسمبر 2011

2. Thomson Reuters, Bangalore, India 18-Dec 06 to 30-Dec 11
Customer Base Internal and External
Business Unit Investment & Advisory
Environment IT Production Support for Financial Services
Role Incident Manager (Critical), Level-1 Functional Manager
Incident Manager
• Maintaining IT Service Quality: Manage major outages by chairing Incident Control Centre (ICC) calls for ESCALATED Critical Severity 1 and 2 incidents based on Business Critical Escalation, Protracted Recovery & Incidents with no direct path to resolution impacting Customers and Company Brand.
• Leadership: Engage cross-functional teams on voice conference call to prioritize tasks to mitigate risk, ensuring that the right talent is engaged and utilized at the appropriate level for quick restoration of service.
• Stakeholder Communication: Managing Internal stakeholder communication via TeamTrack tool and facilitate External customer communication. Producing management information
• Decision Making: Escalating via appropriate DEFCON level, Gather information and facilitate the decision making process of granting approval for emergency change requests to systems with input from the appropriate teams
• Customer focus: Create and maintain customer relationships, working with the relevant account teams and service owners to provide incident reporting and feedback to those customers.
• Process Compliance: Ensure that the Incident record is fully updated including updates in ServiceManager-7 Tool prior to Problem Management handover. Provide feedback on each and every ICC chaired through the ICC Post Mortem process
Additional Contribution:
Continuous Service Improvement
• Participated in defining the Incident Management workflow for I&A SBU.
• Provide coaching and feedback to Operations teams to eliminate incidents due to human error
• Doing breach analysis to identify discrepancies in incident categorization, Wrong CI, Incorrect call logging - start/End time etc and conduct training session for Incident Management awareness for achieving the SLA's and process compliance.
Service Management
• Practice and comply to all ITIL processes, Audit incidents on the daily service report for process and procedure compliance and provide feedback to Operations Managers.
• Act as an SME in educating the I&A teams and other Operations/Customer facing groups about the incident management process, resolving conflicts within support groups.
Change Management
• Attend Change Advisory Board (CAB) meetings weekly to track all high impacting changes.
• Participate in ECAB meetings to assess the risk and impact and facilitate Emergency Changes during outages
Problem Management
• Attend Post Incident Review (PIR) meetings and contribute the Problem Management team with the incident details for RCA
• Reviewing the efficiency and effectiveness of proactive Problem Management activities, Highlight process gaps and resolve anomalies
• Identifying trends and potential problem sources by analyzing events from monitoring tool and eliminate recurring incidents
L1 Operations
Service Transition
• Involved in transitioning the GSOC Service Desk function from Boston to Bangalore. Setting up Service Desk for 1st Level team for incident management.
• Developed Scope of Work documents.
• Performing process Gap analysis & addressing the same effectively to ensure smooth delivery

Incident Management
• Incident analysis - Monitor, record, diagnose events and triage/escalate. Onsite/offshore Operations management
• Meeting MTTR with WI for service restoration
• Managing routine maintenance (systems, manual backup etc)
• Managing referrals to vendors for smart hands, incident handling onsite (SLA Response/Fix)
• Participating in the major incident management process (ICC)
• Service issues escalation to management


Previous Employment (in brief)

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Expert

أغسطس 2004 - ديسمبر 2006

Dell International Services

الهند

أغسطس 2004 - ديسمبر 2006

3. Dell International Services, Bangalore, India Aug 04 - Dec 06
Customer US Home and Corporate Users
Environment IT Technical Support
Role Technical Support Expert
• Troubleshooting hardware issues on Dell Desktops and Laptops (Dimensions/Optiplex/Latitude and XPS Series)
• Troubleshoot Win Os, Dell and other 3rd party applications. Configure Printer, Modem, Routers etc.
• Handle customer escalations; Perform audits, Provide coaching and feedback, Conduct product training, Supervise new transition teams.

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:
الخدمات المساندة

التعليم

Park College of Engineering & Technology

أبريل 2001

أبريل 2001

بكالوريوس، Electrical & Electronics Engineering

الهند

Electrical & Electronics Engineering 1997-2001.

Skills

ITIL
Expert
ITIL
Expert
IT Operations
Expert
IT Operations
Expert
Incident Management
Expert
Incident Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Change Management
Expert
Change Management
Expert
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
COACHING
Intermediate
COACHING
Intermediate
INCIDENT MANAGEMENT
Expert
INCIDENT MANAGEMENT
Expert
ITIL
Intermediate
ITIL
Intermediate
IT Operations
Expert
IT Operations
Expert
Incident Management
Expert
Incident Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Change Management
Expert
Change Management
Expert

اللغات

التاميلية

متوسط

التدريب و الشهادات

الشهادات
EXIN V3 FOUNDATION
ITIL V3 Foundation
Sep 2009 - Sep 2013