Business Analyst 2
VMware, Inc.
Total years of experience :6 years, 11 Months
Designation: Business Analyst 2 Experience: Jan 2022 - Present
Business Analyst with end-to-end operations experience in Cloud based SaaS products, Price books, and Testing, project management, and mentorship skills.
• New service onboarding enablement:
o Lead End-to-End offer execution for SaaS products from offer intake to Global Availability (GA) for Cloud Infrastructure & Management business unit. Pilot multiple region expansion roll outs for VMware Cloud on AWS.
o Represent Pricing Ops in Product Operations forum with Business Unit leads, engineering, and other functional teams.
o SKU creation and price setups followed by collaboration with Finance, Revenue, Tax & Sales teams. Manage maintenance changes such as price updates, end-of-life, description updates, BOM updates (for License products
• Capability enablement & Process improvement:
o Lead Proof-of-concept (PoC) operations as PoC Desk Lead for functional, system, process capabilities that need UAT validation. Organize checkpoint meetings with functional teams, ensure adherence to test plans, and provide Go/No-go recommendation.
o Supervised development, testing, and deployment reviews for SaaS Master price book, SaaS price book for Managed Service Provider Partners (MSPs).
• Project Management:
o Lead Jira Service Desk (JSD) based offer tracking project to manage the entire product lifecycle from ideation, development, testing, and launch using agile methodology by working on enhancements and bug resolution on the go.
o Managed documentation of current and future features, user stories, and requirements for various SaaS transformation projects. Developed dashboards and reports in Jira.
• Learning & Development:
o Mentored new joiners under the Women Connecting Women Mentorship Program at VMware.
o Conducted training modules on functional processes for peers and external members from project teams.
o Led interviews for Pricing Analyst positions in the team.
CI Analyst involved in performing research and analysis to determine the strengths and weaknesses of a company's operations and procedures, recommending changes for optimal performance, also played major role as VBA developer and Power BI developer.
*Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
*Developed automations for majority reports for R&A, R2R, GL, AP & AR using VBA.
*Preparing PowerBI Dashboard for reporting purpose & Handling Ad Hoc reporting directly from
counterparts
*Delivered timely reports and business plan as per the requirements from the leadership and clients
Provide timely classification of product which are restricted under exports for US marketplace.
Analysing and logical thinking is essential and plays a more vital role than the just writing down the
notes. By using excel, internal tools such as EPSS, model studio, Query editor, browse decoder have
gained hands on experience.
Provide timely, relevant, and accurate reporting & analysis of the financial performance against
historical, budgeted, forecasted, and strategic planning results to facilitate decision making toward the achievement of the budget and strategic plan.
*Provide deliverables / reports in a timely & accurate manner to stakeholder.
*To produce financial reports, revenue, and expense reports, charged hours reports using the internal
tools such as BOXI, Retain, VBA macros etc.
* Along with UK FS, I have been handling US FSO team as an IC role with huge standards and Ad
Hoc reporting.
*Increase productivity by developing automated reporting/forecasting tools.
*Setting up the process standards by working closely with clients.
*Delivered reports such as charged hours, headcount, sales & Pipeline, strategic management with high quality
passes out with First Class Distinction