شعيب EL

• Provide expert technical support and troubleshooting
for merchants using various payment processing
systems, including POS terminals, mobile payment
solutions, and online payment gateways
• Manage portfolio of merchant accounts, ensuring
seamless integration and operation of payment
gateways, POS systems, and digital payment links
• Work closely with engineers to find solutions to
problems, improve the system, and provide high-touch
support to business partners.
◦ Analyze merchant financial data to recommend
appropriate banking products and services that optimize
their operations.
• resolving any technical and operational issues with
merchants.
◦ Provide and support the implementation of system
updates to help merchants grow.
• Train the new sales team and new joiners.
• Helping the sales team to achieve the target.

• To ensure product, display material, sales kit and
boutique environment are in good condition.
• Establishing contact and develop relationship with
regular and new customers.
• Maintain records of all sales leads and customer
accounts.
• To ensure product, display material, sales kit and
boutique environment are in good condition.
• Perform additional service such as bracelet shortening
& strap adjustment.
• Track inventory levels.

• Key Holder, and managing a store ( Ezdan Mall )
• Advise & serving customers.
• Assist customers in order to help them find what they
need.
• Ensure stock levels are well maintained.
• Arrange window displays.
• Handle customer complaints and raising complaints to
management.
• Ensure the stores stock is constantly replenished.
• Manage customer transactions.
• Promote store cards or special offers.
• Prepare new candidates to be effective sellers and
Banking regulations compliance
Strategic account planning
Cross-selling and upselling techniques