Regional Operations Manager
Al Wazzan Regional
مجموع سنوات الخبرة :17 years, 4 أشهر
• GCC / UK / US expand plan
• Find locations Across the world
• Set a deal with real state companies
• Set a deal with Designer & Contractors
• Timeline workflow
• Oversee an organization's business operations in a designated geographic area, such as in a specific county or across several states.
• Leading and managing daily operations to achieve business goals and maximize profitability.
• Guiding management staff in the region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
• Achieving business goals and revenue targets.
• Overseeing daily operations, managing budgets, and setting performance objectives.
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
• Developing and implementing business, marketing, and advertising plans.
• Managing internal and external relations and negotiating contracts.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Dealing with escalated customer issues, incident reports, and legal actions
• Defined the action plan required for setting up operations and logistics.
• Training and developing.
• Achieve sales growth by 20% v/s LY.
• Create a New call center with full services
• New Opening - Enhanced Casual Dine in
Crafted a strategic plan with a defined timeline to launch several new ventures under one umbrella in several regional countries.
• Defined the action plan required for setting up operations and logistics to launch the new ventures.
• Defined the concept, marketing & branding strategies.
• Improved sales and production lines
• Created clear controls to manage conflicts with customers.
Ensure sales growth and profitable operation for different locations in Kuwait Market.
Achieve total customer satisfaction, by ensuring high-level standard of quality, service, cleanliness, and value.
Manage the brand Delivery service in all Kuwait and identify targets to increase penetration, frequency and growth with ongoing focus on customer satisfaction.
Managing the fleet for the brand as well as negotiating new offers and car rental charges in order to improve efficiency and service that matches the company profit targets.
Lead a team consist of over than 300 managers and crew to achieve goals and objectives.
Maintain high level of communication, coordination, and cooperation with other performance and results.
Enhancing Pizza hut’s brand image and customer satisfaction by giving training and follow up LSM (in store marketing) and image with terms of hospitality and kids activities.
Manage the maintenance and equipment function for all the stores in Kuwait with the coordination of different contractors, agencies, and departments management.
Provide operational & training support for new restaurants opening.
Drive the recognition culture through developing & executing rewards programs