CUSTOMER SERVICE AGENT
NATIONAL AVIATION SERVICES
Total des années d'expérience :17 years, 4 Mois
• Meet and assist the passenger in arrival and departure services on the gate of the aircraft and do the formalities such as immigration and customs.
• Answering a multi-lined phone system with good telephone netiquettes, directing calls, and ability in MS word, excel, power point.
• Accommodating the entitled passenger to use first and business class passenger in Pearl Lounge and Derwaza Lounge.
• Coordinating and communicating to duty officer by receiving and sending e-mails and updating reporting detail jobs.
• Maintaining of extensive filling system on daily basis
AL-GHUNAIM TRADING COMPANY 3/ 2009 - 01/2012
Airport, Kuwait
Cinnamonster Coffee Shop
LEAD BARISTA
• To ensure quality standards in making coffee and cinnamon rolls are applied at all times to achieve high guest satisfaction level.
• Maintained a clean, organized and prepared store management in all stations.
• Pleasantly greeted each customer with genuine smile.
• Cash handling and card transactions with knowledge of money currency exchange.
• Flexible to multi-task in a very busy work environment and dealing with an extremely high volume of customers.
• Preparing of daily and weekly sales report and monthly inventory.
• In-charge in giving proper training and knowledge for the new staff.
• Attending grave yard shift and working 8-12hrs of duty.
SILICON VALLEY 6/2008 - 1/2009
(Nokia Philippine)
SALES REPRESENTATIVE
• Handling the 3 store locations and checking daily stocked and inventory.
• Product knowledge in Nokia phones and accessories.
• Updated from specifications to all upcoming units and ability to various sales tactics.
• Reporting customer complaints to Supervisor for immediate resolution and to prevent similar incidents.
FUMA TOBACCO RETAILERS 6/2007- 4/ 2008
Greenbelt 3, Makati City
SALES ASSOCIATE
• Excellent customer service and creating a positive environment for the clients.
• Having seminars and training in cigar making and how can effect to the health.
• To identify the differences of imported cigars, tobacco and cigarettes.
• Handling and working with cash register, opening and closing duties and scheduling appointments.
JOLLIBEE FOOD CORPORATION 4/2004 - 10/2004
Malolos City
CASHIER
• Capability to handle money promptly and precisely, that includes receiving money from customers and returning the appropriate change.
• Handling sales tally up to the end of the shift.
• Attending for order take with suggestive selling and preparing the customer orders.
• Proving customer service satisfaction at all times.
2002-2006 Bachelor of Secondary Education Major in General Science DEC. 2006: University of Regina Carmeli Caregiver
TERTIARY: University of Regina Carmeli
SECONDARY: Mayor Ramona S. Trillana High School 1998-2002 Sto. Rosario Hagonoy, Bulacan
PRIMARY: Hagonoy West Central School 1992-1998 Sto. Rosario Hagonoy Bulacan