Chris Allen Mandap

MAERSK GSC, Philippines
May 2013 to December 2013
• Initiate Projects and Developments for Maersk Line
applications
• Communicate with the Top Management and team regarding the initiated projects.
• Conducted training with the production team for the

Maersk GSC, 2013 and re-exports
• Coordinated with other departments like operations and finance & accounting.
Projects and Development Associate, Service
Improvement Team -Customer Experience

Added Services -
Process Expert/Customer Experience - Safmarine
North America Brazil
Cluster, Maersk MAERSK GSC, Philippines
GSC (May 2011) December 2013 to April 2014
• Top Performer -
DAMCO, Value • Was part of the Import/Export Booking Team
Added Services - • Handled manual and automated booking shipments
North America • Provide daily and weekly reports (daily pending
Cluster, Maersk monitoring, booking turn time, uptake management, Auto
GSC (July 2011) E-booking e2e percentage, production log) to the team
• Top Performer - and immediate superior.
DAMCO, Value
• Provided feedbacks, initiated follow-ups, communicated
Added Services -
delays and offered explanations to the management team.
North America
• Seek for the best sources for all reporting requirements.
Cluster, Maersk
GSC (Aug 2011) • Answered queries of customers via email regarding their
• Certificate of cargoes; managed issues, use all possible fix and escalate
Recognition - Auto to appropriate desks for resolutions of issues.
E-Booking Project, • Ensured timely delivery of accurate reports and return of
Service containers.
Improvement Team, • Handed cases like change of delivery, return shipments