Lead Consultant, Digital Business Solutions
NTT DATA
Total years of experience :21 years, 4 Months
Consulting and Implementation of Digital Business Solutions, focused on Salesforce CRM projects for customer facing business solutions in the Manufacturing, Telecommunications and Energy Industries.
• Translating business needs into technology requirements and determining conditions of satisfaction for stakeholders.
• Managing client engagements and the overall relationship to ensure customer success and support for follow on business.
• Supporting sales for acquiring new customers as well as driving scoping activities and SOW development for existing clients.
• Helping to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.
• Providing leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met.
• Establishing project test strategy, methodologies, test plans as well as assisting with test execution.
• Providing best practices and presenting additional opportunities to further leverage Salesforce and the Force.com platform.
• Executing solution design activities such as data mapping, object modeling, page layout design and rule logic definitions.
• Executing testing and validation to ensure that the Salesforce configuration meets the business requirements and solution design.
Consulted businesses on contract basis in cloud, infrastructure, web and security solutions. Lead IT projects and managed teams which built ultimately highly available IT infrastructure and services, strengthened data security, modernized communications & optimized web presence. CRM and VoIP Solutions.
• Implemented business solutions such as CRM, ERP and cloud services to commercial managements.
• Compiled statement of work (SOW) and coordinated IT & Business Process Optimization (BPO) projects.
• Remodelled internet presence such as websites and social media accounts.
• Designed VoIP and PBX communication solutions.
• Engaged in IT financial management and handled vendor communications and procurement.
Lead the end to end delivery of IT projects spread over 12 geographical locations and budgeted up to €250000 each. Overviewed project scope, schedule and budget by following IT project management principles of PMI and PMBOK. Involved also in monitor and control of project performance and taking corrective actions. Managed stakeholders, communications and engagement, overviewed vendors and procurements and did requirement analysis for IT architecture projects. Furthermore, I engaged in transforming and transition workflows, processes and tools by following ITIL framework methodologies. Introduced middleware for third party accessing channels to product. Finally, by coaching and training staff and authoring handbooks and manuals I was given the opportunity to mentor career starters.
Accomplishments
• Introduced CRM (Salesforce) increasing daily leads generated by 15 times and conversions by 6 times.
• Managed and introduced web application projects leading to an over 900% increase in online gross sales with their use over a time span of 9 years.
• Enhanced business workflows which reduced staff effort by more than 60%.
• Slim down communication costs by over 80% by introducing VoIP and remote conferencing solutions.
Consulted businesses on contract basis in building reliable highly available intranet corporate networks, datacenter, communications and web infrastructure. Introduced incident management solutions, CRM, CMS and e-commerce for service and retail businesses.
Accomplishments
• Reduced telecommunications costs by over 80% in VoIP infrastructure projects.
• Increased web visitors by 300% in web and re-branding update projects.
• Helped catapult online sales by 400% for a travel business online project.
• Optimizing network and infrastructure and outsourcing tech support lowered incidents and costs by up to 80% for some of my clients.
Editing technical documentation and translating transcripts in Greek, German and English.
Accomplishments
• I accurately translated over 25 technical help and project scope documentations by utilizing my excellent proficiency in technical terms.
• Helped decrease document processing time by 50% by introducing team collaboration platform.
• Managed translator teams and introduced document sharing applications leading to an increase of team efficiency by 60%.
Major in Computer Science with a focus in Operating Systems and Software Deployment Lifecycle as part of the Programming Languages & Software Engineering Lab.
